Guest Relation / Customer Experience Ambassador

The VIP Guest Relation / Customer Experience Ambassador is responsible for providing exceptional service to VIP guests and ensuring a world-class, memorable experience throughout their visit. The role requires excellent communication skills, a customer-first attitude, and the ability to manage special requests and high-profile visitors in a fast-paced theme park environment.

Guest Services & VIP Handling

• Welcome, assist, and escort VIP guests from arrival to departure.
• Provide personalized service to ensure an exceptional guest experience.
• Manage guest inquiries, requests, and special arrangements promptly and professionally.
• Coordinate with multiple departments (Operations, Attractions, F&B, Security, etc.) to facilitate smooth experiences for VIP guests.

Customer Experience Management

• Ensure guest satisfaction by proactively identifying needs and resolving concerns.
• Monitor guest flow and service standards in VIP zones, lounges, and priority areas.
• Conduct guest experience surveys and capture feedback for continuous improvement.
• Support crowd control and queue management when required.

Communication & Coordination

• Serve as the primary point of contact for VIP guests and high-value clients.
• Provide accurate information about park attractions, shows, schedules, events, and facilities.
• Coordinate with Guest Services, Event Teams, and Operations for special events or VIP visits.

Operational Support

• Maintain a professional appearance and follow grooming standards.
• Keep records of VIP interactions, incidents, and service recoveries.
• Assist during peak hours, special events, and promotional activities.

Qualifications & Requirements:

• Bachelor’s degree preferred (Hospitality, Tourism, or related field).
• Previous experience in guest relations, customer service, hospitality, or theme parks is an advantage.
• Excellent communication skills in English (Arabic or additional languages is a plus).
• Strong interpersonal skills and a customer-centric mindset.
• Ability to multitask and remain calm under pressure.
• Pleasant personality with a professional appearance.
• Willingness to work in a shift-based schedule, including weekends and holidays.

Job Type: Full-time

Pay: QAR4,050.00 per month

Application Question(s):

• Do you have notice period, or can you join immediately
• Sponsorship transfer is mandatory for this position, are you ready to transfer.

Experience:

• VIP Guest / Customer service: 1 year (Required)