Guest Relation Officer

Ensure all relevant SOP’s are adhered to, to ensure consistent levels of services are maintained at all times.

· Welcome guests during check-in and giving a fond farewell to guest while checkout.

· Handling guest complaints and concerns in an efficient and timely manner.

· Overseeing VIP guests, arrivals and departures.

· Ensure all VIP welcome packets are properly prepared according to the hotel's standard and VIP rooms are assigned and checked prior to the VIP's arrival per personalized request.

· Issue the amenity forms to Room Service and ensure the amenities were delivered to room together with GM welcome card prior to the VIP's arrival.

· Daily in house guests' birthday and other amenities arrangement.

· Should possess detailed information about the Hotel, city as well as the competition.

· Detailed information regarding arrivals and room requirements.

· Have up to date information on daily room occupancy

· Providing excellent customer service as per hotel standards.

· Greeting guests as they enter and exit the hotel.

· Providing information regarding the Hotel, town attractions, activities etc.

· Check on VIP reservations, complete their pre-registration formalities.

· Maintain up-to date information on room rates, current promotions, offers and packages

· Cross sell hotel outlets and maximize hotel revenue.

· Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

· Co-ordinate with housekeeping for clearing of rooms.

· Collect Guest feedback during guest departure along with his likes and dislikes.

· Give courtesy calls and complete the call log for Performance Monitor daily.

· Knowing how to handle emergency procedure.

· Give proper and complete handover to the next shift

· Should be able to handle all guests without bias or prejudice.

· Follow the house rules and policies laid down by the management.

· Adhere to strict staff grooming and hygiene standards.

· Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

· Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

· Good command of the English language is essential, both written and verbal

· Must possess strong organization time management skills, attention to detail.

· Must be guest service focused and a team player.

· Positive attitude and outgoing personality is essential.

· Must be able to work shifts - days, evenings, weekends and holidays.

· Ability to relate well to Hotel guests and employees.

· Professional in demeanor and presentation.

· Personable, enthusiastic, self-motivated and able to work independently.

· Observant, discriminating and detail-oriented

· Ability to understand and carry out oral and written instructions and request clarification when needed.

· Strong interpersonal and organizational skills.

· Keep track and improve all Travel Site’s scores.

· Coordinating and multi-tasking job duties in a busy environment

· Perform other reasonable job duties as requested by Management.

Job Type: Full-time

Pay: From AED2,000.00 per month

Experience:

• Hotel: 1 year (Required)

Language:

• Arabic (Required)

Work Location: In person