Guest Relations Executive

Guest Relations Executive @ Wonderful Stay

Wonderful Stay is a company specializing in Holiday Homes operations in Dubai. We are committed to providing exceptional guest experiences and high-quality service. As part of our continued growth, we are seeking a dedicated Guest Relations Professional to join our operational team.

Position Title: Guest Relations Executive

Location: Dubai

Job Type: Full-Time

Job Description:

PLEASE APPLY BY SHARING RESUME AND ONLY IN CASE YOU HAVE MINIMUM OF 2 YEARS GUEST RELATIONS EXPERIENCE IN A HOLIDAY HOMES COMPANY OR IN A RENOWN 5* UAE HOTEL AND YOU ARE BASED IN DUBAI. Candidates not matching this criteria will not be considered

The Guest Relations Executive will be responsible for managing all communications with guests through OTA channels, handling maintenance requests, and liaising with DTCM, buildings' management, and other relevant authorities. The ideal candidate will possess excellent communication skills, is initiative and capable process owner, is customer-service centric, and is able to manage multiple tasks fast and efficient.

Key Responsibilities:

• Manage all guest communications through OTA channels (e.g., Airbnb, Booking.com, VRBO etc)
• Address and resolve guest inquiries, concerns, and requests promptly and professionally
• Coordinate with our maintenance team to address and resolve any maintenance issues reported by guests
• Ensure compliance with DTCM and buildings' management regulations and requirements
• Provide guests with information about accommodation, house rules and services to enhance their stay
• Maintain accurate records of interactions with guests
• Assist with check-ins and check-outs as and when needed
• Collaborate with our operations team to ensure a seamless guest experience
• Ensure compliance with company policies and procedures

Requirements:

• 2 years of guest relations experience in a holiday homes company or a renown 5* Dubai based hotel IS A MUST - please do not apply if your experience doesn't match this criterion.
• Driving License is Required
• Bachelor's or equivalent; a degree in hospitality or a related field is a plus
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Proficiency in English; Arabic is a plus
• Ability to respond quickly and be always available to guests and the team
• Proficiency in MS Office and channel management, PMS and RMS software
• Flexibility to work various shifts
• Willingness to learn and adapt with the support of our team

What We Offer:

• Competitive salary and performance based bonus.
• Opportunity to work in a dynamic and fast growing company, with clear vision to become the UAE's largest and most reliable Holiday Homes operator.
• Collaborative and supportive work environment.
• Opportunities for professional development and career growth.
• Medical insurance plan as per company policy

How to Apply:

Interested candidates are invited to email their resume to hello@wonderfulstay.ae

Please include "Guest Relations Executive Application - [Your Name]" in the subject line.

Job Types: Full-time, Permanent

Pay: AED3,500.00 – AED5,000.00 per month

Education:

• Minimum Bachelor’s degree in hospitality from well known university. GPA minimum 3.0

Experience:

• Guest Relations in Holiday Homes/5* Dubai-based hotel: 2 years (Required)

Language:

• fluent English (Required)

Location:

• Dubai (Required)

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month

Application Question(s):

• You have a Valid UAE driving license ?

Experience:

• Holiday home or Hotel : 2 years (Preferred)

Expected Start Date: 30/09/2025