Guest Relations Executive

Job Overview

We are looking for a Guest Relation Executive to manage front desk operations and enhance the overall guest experience at our fitness studio. The role involves welcoming members, handling inquiries, and driving sales through cross-selling and upselling of fitness services and memberships. Both freshers and experienced candidates are welcome to apply.

Key Responsibilities

• Greet and assist members and walk-in guests in a warm and professional manner
• Manage front desk operations and ensure smooth daily studio functioning
• Handle member queries related to memberships, services, schedules, and facilities
• Promote fitness programs, memberships, and add-on services
• Perform cross-selling and upselling to maximize revenue
• Coordinate with trainers and internal teams for seamless guest experience
• Maintain accurate member records and follow-ups
• Ensure high standards of customer satisfaction and retention

Eligibility Criteria

• Graduation mandatory (any discipline)
• Freshers and experienced candidates can apply
• Comfortable working in a sales-oriented environment
• Willingness to work in a fitness studio setup

Required Skills

• Excellent communication and interpersonal skills
• Customer-focused attitude
• Sales and persuasion skills
• Basic computer knowledge
• Presentable, confident, and energetic personality

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Application Question(s):

• What is your current CTC ?
• What is your expected CTC ?
• What is your notice period ?

Work Location: In person