Qureos

FIND_THE_RIGHTJOB.

Guest Relations Executive

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

  • We are looking for a courteous and patient-oriented Guest Relations Executive to join the LASIK Department of our hospital. The ideal candidate will act as the primary point of contact for LASIK patients, ensuring a smooth, informative, and comfortable experience throughout their consultation, procedure, and follow-up visits. Prior hospital experience and strong communication skills are essential for this role.

Key Responsibilities

  • Welcome and assist patients and attendants visiting the LASIK department
  • Coordinate patient registration, appointment scheduling, and follow-ups
  • Handle patient inquiries related to LASIK procedures, schedules, and departmental services
  • Liaise with ophthalmologists, counselors, nurses, and administrative staff to ensure efficient patient flow
  • Manage inbound and outbound calls and maintain clear communication with patients
  • Ensure a high level of patient satisfaction through attentive guest relations
  • Maintain accurate patient records and ensure confidentiality at all times
  • Support front office and departmental administrative tasks as required

Eligibility Criteria

  • Educational Qualification: Graduate in any discipline
  • Experience: Minimum 2 years of experience in Guest Relations or Front Office roles within a hospital setting (mandatory)
  • Preferred Candidates: Female applicants

Skills & Competencies

  • Excellent communication skills in Malayalam and English
  • Strong interpersonal, coordination, and customer service skills
  • Empathetic, professional, and well-groomed personality
  • Ability to multitask effectively in a fast-paced hospital environment
  • Working knowledge of computers and hospital management systems.

Job Type: Full-time

Work Location: In person

© 2025 Qureos. All rights reserved.