Guest Relations Executive (Female)- Islamabad

Job Title: Guest Relations Executive (Female)

Location: Islamabad (Le French Club, G-5)

Job Overview

Le French Club is seeking a professional, well-groomed, and customer-focused Guest Relations Executive (Female) to create an exceptional experience for members and guests. The ideal candidate should have outstanding English communication skills, a welcoming personality, and a passion for delivering premium hospitality services.

Key Responsibilities

• Welcome members and guests in a warm, courteous, and professional manner.
• Serve as the first point of contact for all guest inquiries and assistance.
• Ensure an exceptional guest experience from arrival until departure.
• Manage front desk operations, including guest registration, appointments, and reservations.
• Handle incoming calls, emails, and guest requests promptly and professionally.
• Provide information about club facilities, services, memberships, events, and promotions.
• Resolve guest concerns and complaints efficiently while maintaining a high level of customer satisfaction.
• Coordinate with the Restaurant, Spa, Salon, Gym, Tennis Court, Housekeeping, and Security teams to ensure seamless guest service.
• Monitor guest feedback and report service improvement opportunities to management.
• Maintain accurate visitor logs, membership records, and front office documentation.
• Assist with event coordination and VIP guest arrangements when required.
• Ensure the reception and lobby areas remain clean, organized, and welcoming.
• Process payments and maintain accurate transaction records using the POS system, if applicable.
• Prepare daily reports related to guest visits, reservations, and front desk activities.
• Maintain confidentiality of guest and company information.
• Ensure compliance with company policies, SOPs, and hospitality standards.
• Build positive relationships with members and encourage repeat visits through excellent service.
• Perform any other duties assigned by management.

Requirements

• Minimum 2–3 years of experience in Guest Relations, Front Office, Reception, Customer Service, or Hospitality.
• Experience in a hotel, club, luxury hospitality, embassy, or premium customer service environment is preferred.
• Excellent English communication skills are mandatory.
• Outstanding interpersonal and customer service skills.
• Professional appearance with a pleasant and confident personality.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask and work effectively in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field is preferred.
• Hospitality or Customer Service certifications will be an added advantage.

Working Hours

10 Hours per Day

Working Days

Monday to Saturday

Job Location

Le French Club
Diplomatic Enclave, G-5, Islamabad

Work Location: In person