Urwah Admin

Grand City

Location: Faisalabad Position: Material Engineer Employment Type: Full TimeRole OverviewThe Material Engineer will be responsible for overseeing all material-related activities on site, including quality testing, approval, and compliance with project specifications. This role ensures that all construction materials meet the required standards and contribute to the delivery of safe, durable, and cost-effective infrastructure.Key Responsibilities1. Material Testing &amp; Quality Control<ul><li>Conduct and supervise testing of construction materials (concrete, steel, asphalt, aggregates, soil, cement, etc.).</li><li>Ensure compliance with international standards (ASTM, AASHTO, BS, ASTM, PEC).</li><li>Approve/reject materials based on quality control results.</li><li>Monitor and verify job mix formulas and concrete/asphalt mix designs.</li></ul>2. Documentation &amp; Reporting<ul><li>Maintain complete records of all test results, approvals, and material certifications.</li><li>Prepare daily/weekly/monthly material quality reports.</li><li>Ensure traceability of materials from source to execution stage.</li></ul>3. Vendor &amp; Supplier Coordination<ul><li>Liaise with suppliers and vendors to verify material quality.</li><li>Ensure suppliers deliver materials as per approved specifications.</li><li>Conduct site and factory inspections as needed.</li></ul>4. Site Supervision &amp; Compliance<ul><li>Work closely with site engineers and contractors to ensure proper material usage.</li><li>Verify that materials are stored, handled, and applied according to standards.</li><li>Ensure construction works comply with approved design mix and specifications.</li></ul>5. Standards &amp; Audit Compliance<ul><li>Ensure compliance with client requirements, contract documents, and PEC standards.</li><li>Conduct internal audits and prepare for external inspections related to materials.</li></ul>Key Performance Indicators (KPIs)<ul><li>100% compliance with material specifications and standards.</li><li>Zero non-conformance reports (NCRs) related to material usage.</li><li>Timely approval of all materials before site execution.</li><li>Maintain 100% accuracy in lab testing reports and records.</li><li>Ensure zero project delays due to material unavailability or rejection.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s Degree in Civil / Materials Engineering (PEC Registration required).</li><li>Minimum 5&ndash;7 years&rsquo; experience in material testing, QA/QC, and site supervision.</li><li>Strong knowledge of construction materials and testing methodologies (ASTM, AASHTO, BS standards).</li><li>Hands-on experience in preparing and approving job mix formulas (concrete &amp; asphalt).</li><li>Excellent analytical, problem-solving, and documentation skills.</li><li>Strong coordination ability with contractors, consultants, and suppliers.</li></ul>Working Conditions<ul><li>Based at site office with regular lab and field visits.</li><li>May require extended hours to meet project deadlines.</li><li>Occasional travel to suppliers&rsquo; facilities for material inspections.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Material Engineer

Job Description:Grand City is looking for a dynamic, customer-focused leader to head our Customer Services Department (CSD). The ideal candidate will be responsible for ensuring customer satisfaction, handling client queries, managing service teams, and maintaining a high standard of communication and relationship management with clients and residents.This role requires excellent leadership, communication, and problem-solving skills, along with the ability to manage a large customer base in a real estate or housing project environment.Key Responsibilities:<ul><li>Lead the Customer Services Department and oversee all client interactions and complaint handling.</li><li>Develop and implement customer service policies, SOPs, and quality standards.</li><li>Ensure timely resolution of customer queries, complaints, and requests.</li><li>Coordinate with sales, accounts, and technical teams to ensure smooth after-sales service.</li><li>Monitor and analyze customer feedback and satisfaction reports, suggesting improvements.</li><li>Train and mentor customer service staff to ensure professional and courteous communication.</li><li>Handle VIP / high-priority clients and ensure their concerns are addressed promptly.</li><li>Prepare monthly performance reports for management review.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Management, or a related field.</li><li>8&ndash;12 years of experience in Customer Service or Client Relations (preferably in real estate, housing, or corporate setup).</li><li>Strong leadership, interpersonal, and problem-solving abilities.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Ability to manage high-pressure situations and maintain professionalism.</li></ul>Benefits:<ul><li>Market-competitive salary</li><li>Professional and growth-oriented environment</li><li>Transport and other facilities as per company policy</li></ul>Job Type: Full-timeWork Location: In person

Head Of Department CSD

Position OverviewThe Head of HR will be responsible for developing and executing HR strategies that align with Gour vision, values, and business goals. This role requires a strong leader with proven experience in strategic HR management, organizational development, talent acquisition, performance management, and employee relations.Key Responsibilities<ul><li>Lead the HR department and oversee all HR operations, policies, and procedures.</li><li>Develop and implement HR strategies aligned with the organization&rsquo;s strategic goals.</li><li>Manage recruitment, onboarding, and retention strategies to attract top talent.</li><li>Drive performance management, training, and development initiatives.</li><li>Oversee compensation, benefits, and compliance with labor laws and regulations.</li><li>Foster a positive organizational culture and promote employee engagement.</li><li>Provide guidance to management on HR-related decisions and workforce planning.</li><li>Ensure HR systems, processes, and documentation are effective and up to date.</li></ul>Qualifications &amp; Experience<ul><li>Master&rsquo;s or Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Minimum 10 years of progressive HR experience, with at least 5 years in a leadership role.</li><li>Strong understanding of HR best practices, labor laws, and organizational development.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strategic thinker with the ability to influence at all levels of the organization.</li></ul>Job Type: Full-timeWork Location: In person

Head of Human Resources

Key Responsibilities:1. Inbound and Outbound Calls&middot; Handle inbound calls from customers regarding payment due dates, account status, and recovery-related inquiries.&middot; Make outbound calls to clients for payment reminders, settlement discussions, and overdue balance recovery.&middot; Engage with customers who are in arrears, offering solutions and payment plans to bring their accounts up to date.&middot; Provide information about ongoing real estate projects, payment plans, and relevant offers.2. Queries Resolution&middot; Resolve customer queries related to their real estate investments, payment status, and account balances.&middot; Explain payment options, penalties, payment schedules, and any related terms and conditions.&middot; Assist clients in understanding their payment history, making necessary adjustments if applicable.&middot; Address and resolve client disputes related to payments, fees, and recovery processes.3. WhatsApp Communication Management&middot; Manage WhatsApp accounts for sending payment reminders, discount offers, and promotional messages.&middot; Share payment options, deadlines, and recovery information through WhatsApp to keep clients informed.&middot; Send voice notes to clients, explaining payment issues or offering personalized recovery solutions.&middot; Use WhatsApp to build better client relationships and encourage timely payments.4. Payment Sharing and Account Statements&middot; Generate and send payment statements to clients upon request and ensure timely delivery of all necessary documents.&middot; Share information on outstanding payments, payment history, and outstanding balances with customers.&middot; Assist clients in understanding their financial position with Grand City and help clarify any discrepancies.5. Payment Recovery &amp; Settlements&middot; Facilitate discussions with customers on overdue payments and provide clear options for settling debts.&middot; Offer flexible payment plans or settlement options to clients in arrears, ensuring a smooth recovery process.6. Data Entry and Documentation&middot; Accurately document all customer interactions, ensuring details are recorded in the customer management system.&middot; Maintain up-to-date client records, noting payment status, outstanding amounts, and communication history.&middot; Ensure that all communications (calls, WhatsApp messages, emails) are logged appropriately.7. Compliance and Reporting&middot; Maintain confidentiality of customer data and financial information at all times.&middot; Report daily progress on recovery targets, call outcomes, and payment statuses to management.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

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Join Grand City and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand City

ABOUT_COMPANY

Material Engineer

Head Of Department CSD

Head of Human Resources

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