Urwah Admin

Grand City

Job SummaryGrand City is looking for a proactive and detail-oriented HR Executive to manage core HR functions, including recruitment, onboarding, documentation, attendance, employee support, and record management. The ideal candidate should be organized, responsible, and capable of ensuring smooth and efficient HR operations.Key Responsibilities1. Recruitment &amp; Selection<ul><li>Handle the complete hiring process for various departments (job posting, screening, scheduling).</li><li>Coordinate interviews with department heads and maintain an updated candidate pipeline.</li><li>Actively use job platforms such as LinkedIn, Indeed, and Rozee for sourcing.</li></ul>2. HR Operations &amp; Employee Support<ul><li>Maintain accurate employee files, records, and HR documentation.</li><li>Assist employees with HR-related queries and provide timely support.</li><li>Ensure smooth onboarding and offboarding procedures.</li></ul>3. Attendance &amp; Compliance<ul><li>Manage attendance records and coordinate updates with Admin/Operations.</li><li>Follow up on attendance issues, leave requests, and employee compliance matters.</li></ul>4. HR Reporting &amp; Documentation<ul><li>Prepare HR reports, employee trackers, and monthly summaries.</li><li>Update and maintain the employee database and HR MIS.</li><li>Assist in drafting HR letters, policies, and official notices.</li></ul>5. Coordination &amp; Communication<ul><li>Collaborate with different departments to support their HR needs.</li><li>Assist the HR Head with daily operations, events, and administrative tasks.</li><li>Communicate professionally with candidates and employees.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (BBA/MBA in HR preferred).</li><li>2&ndash;4 years of experience in HR operations and recruitment.</li><li>Strong communication and documentation abilities.</li><li>Proficiency in MS Office and HR software/portals.</li><li>Highly organized, responsible, and detail-oriented.</li><li>Ability to manage multiple tasks effectively.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth opportunities within the HR team</li><li>Supportive and professional work environment</li><li>Exposure to comprehensive HR operations within a leading real estate group</li></ul>Job Type: Full-timeWork Location: In person

HR EXECUTIVE

Location: Kharian Job Type: Full-Time | On-SiteJob SummaryGrand City is seeking a skilled and detail-oriented Assistant Town Planner / Draftsman to support planning, drafting, and development activities within the Planning &amp; Development Department. The ideal candidate will assist in preparing technical drawings, zoning layouts, development proposals, and planning documentation while ensuring compliance with relevant regulations and standards.Key Responsibilities1. Planning &amp; Design Support<ul><li>Prepare and assist in master plans, zoning layouts, land-use plans, and development proposals.</li><li>Conduct site analysis, planning research, and evaluation of planning requirements.</li><li>Support senior planners in preparing feasibility documents, planning reports, and presentations.</li></ul>2. Drafting &amp; Technical Drawings<ul><li>Develop and revise 2D drawings, site plans, maps, and technical layouts using AutoCAD.</li><li>Ensure drawings comply with local bylaws, building codes, and planning standards.</li><li>Update project drawings based on feedback from the planning and engineering teams.</li></ul>3. Documentation &amp; Reporting<ul><li>Prepare project documentation, planning notes, and submission files.</li><li>Maintain organized digital records, drawings, and project data.</li><li>Assist in preparing reports for internal reviews and regulatory submissions.</li></ul>4. Field Support &amp; Coordination<ul><li>Assist in collecting field data, surveys, and measurements when required.</li><li>Coordinate with engineering, architecture, GIS, and administrative teams for smooth project execution.</li><li>Ensure timely follow-ups and support departmental operations.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or Diploma in Town Planning, Urban Planning, Architecture, Civil Technology, Drafting, or a related field.</li><li>Proficiency in AutoCAD (mandatory).</li><li>Knowledge of GIS, SketchUp, or other planning/design tools is a plus.</li><li>Basic understanding of planning principles, zoning regulations, and development standards.</li><li>Strong communication, documentation, and organizational skills.</li><li>Detail-oriented with the ability to produce accurate drawings and manage multiple tasks.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Learning and growth opportunities within the Planning &amp; Development Department</li><li>Professional and collaborative work environment</li><li>Exposure to real estate planning, development projects, and urban design workflows</li></ul>Job Type: Full-timeWork Location: In person

Assistant Town Planner / Draftsman

Department: Accounts Location: Head Office &ndash; Grand City Position Type: Full-time (Basic Level Position)Job Summary:A support role responsible for assisting the accounts department in day-to-day tasks, audit preparations, data entry, and documentation.Key Responsibilities:<ul><li>Assist in preparing documents required for ongoing and upcoming audits.</li><li>Maintain and update accounting records in files and software.</li><li>Enter data accurately (vouchers, receipts, invoices).</li><li>Help reconcile accounts and verify supporting documents.</li><li>Organize financial documents for easy retrieval during audits.</li><li>Support senior accountants in routine tasks.</li><li>Manage photocopying, scanning, and filing of accounting documents.</li><li>Ensure accuracy and confidentiality of financial records.</li></ul>Skills Required:<ul><li>Basic accounting knowledge</li><li>Good MS Excel skills</li><li>Strong attention to detail</li><li>Ability to work under supervision</li><li>Organized and responsible</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Accounts Assistant (Audit Support)

Call Centre Manager &ndash; Recovery DepartmentLocation: Grand City Head Office Job Type: Full-Time | On-SiteJob SummaryGrand City is looking for an experienced Call Centre Manager with a strong background in Recovery Call Centre operations. The ideal candidate will be responsible for supervising the call centre team, improving recovery performance, optimizing call processes, and ensuring smooth daily operations.Key Responsibilities<ul><li>Lead and manage the recovery call centre team to achieve daily and monthly recovery targets.</li><li>Monitor agents&rsquo; calls, ensure script adherence, and guide them on effective communication.</li><li>Develop and implement recovery strategies to improve follow-up and collection performance.</li><li>Maintain call logs, performance reports, and KPI dashboards for management review.</li><li>Train and motivate agents to improve voice quality, negotiation skills, and productivity.</li><li>Ensure timely follow-ups on overdue clients and maintain accurate recovery records.</li><li>Coordinate with the Recovery, Accounts, and CRM teams for accurate data and smooth processes.</li><li>Handle escalated cases and ensure customer issues are resolved professionally.</li><li>Ensure compliance with company policies and call centre standards.</li><li>Optimize call processes, workloads, and staffing schedules for operational efficiency.</li></ul>Requirements<ul><li>3&ndash;5 years of experience in a Recovery Call Centre, with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Strong leadership skills and experience in managing a team of call agents.</li><li>Excellent communication, negotiation, and problem-solving abilities.</li><li>Knowledge of recovery processes, follow-up techniques, and customer handling.</li><li>Proficiency in CRM systems, call centre dashboards, and reporting tools.</li><li>Ability to work under pressure and meet recovery deadlines.</li><li>Strong analytical and monitoring skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timeWork Location: In person

Call Centre Manager

Key Responsibilities:1. Inbound and Outbound Calls&middot; Handle inbound calls from customers regarding payment due dates, account status, and recovery-related inquiries.&middot; Make outbound calls to clients for payment reminders, settlement discussions, and overdue balance recovery.&middot; Engage with customers who are in arrears, offering solutions and payment plans to bring their accounts up to date.&middot; Provide information about ongoing real estate projects, payment plans, and relevant offers.2. Queries Resolution&middot; Resolve customer queries related to their real estate investments, payment status, and account balances.&middot; Explain payment options, penalties, payment schedules, and any related terms and conditions.&middot; Assist clients in understanding their payment history, making necessary adjustments if applicable.&middot; Address and resolve client disputes related to payments, fees, and recovery processes.3. WhatsApp Communication Management&middot; Manage WhatsApp accounts for sending payment reminders, discount offers, and promotional messages.&middot; Share payment options, deadlines, and recovery information through WhatsApp to keep clients informed.&middot; Send voice notes to clients, explaining payment issues or offering personalized recovery solutions.&middot; Use WhatsApp to build better client relationships and encourage timely payments.4. Payment Sharing and Account Statements&middot; Generate and send payment statements to clients upon request and ensure timely delivery of all necessary documents.&middot; Share information on outstanding payments, payment history, and outstanding balances with customers.&middot; Assist clients in understanding their financial position with Grand City and help clarify any discrepancies.5. Payment Recovery &amp; Settlements&middot; Facilitate discussions with customers on overdue payments and provide clear options for settling debts.&middot; Offer flexible payment plans or settlement options to clients in arrears, ensuring a smooth recovery process.6. Data Entry and Documentation&middot; Accurately document all customer interactions, ensuring details are recorded in the customer management system.&middot; Maintain up-to-date client records, noting payment status, outstanding amounts, and communication history.&middot; Ensure that all communications (calls, WhatsApp messages, emails) are logged appropriately.7. Compliance and Reporting&middot; Maintain confidentiality of customer data and financial information at all times.&middot; Report daily progress on recovery targets, call outcomes, and payment statuses to management.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Recover Call Center Agent