Guest Relations Officer

Responsibilities:

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests’ requirements and inquires.
• Actively listen and resolve guests’ complaints.
• Coordinate and manage communication between guests and staff .
• Promote all amenities, conveniences and programs offered.
• Respond to reservation inquiries via phone, email, online platforms And Whats APP.
• Have Enough Experience About UAE Map & Dubai Locations for Planning Trips Dispatching
• Offer assistance and recommendations to guests based on their preferences and needs.
• Ensure compliance with company policies and procedures regarding bookings and payments.
• Ensure accurate and efficient processing of guest reservations.
• Selling and promoting reservation services.
• Promote special offers, packages, and Addons to enhance the guest experience.

Qualifications:

• High school diploma, Collage Grade Preferred.
• european language or chinese speaker preferred but not required
• Hospitality Experience or Transportation Experience Preferred.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office & Online Portals.
• Data entry experience.
• Flexible working hours.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month