Guest Service Officer

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Guest Service Officer

Department: Guest Experience / Guest Service

Reports to: Guest Service Supervisor / Guest Service Assistant Manager

Property: Shebara Resort

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Guest Service Officer, you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property’s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Service Officer, you will need to:

Buggy Operations & Transport

• Operate buggies safely and efficiently to transport guests and their belongings throughout the property.
• Ensure timely pickup and drop-off services during guest arrivals, departures, and internal movements.
• Monitor buggy schedules and be on standby to support front office operations as needed.
• Conduct Villa Orientation and Resort Tour.

Buggy Cleanliness & Readiness

• Inspect and clean all buggies daily to ensure high hygiene and appearance standards.
• Report any mechanical issues or maintenance needs immediately.
• Ensure buggies are fully charged or fueled and parked appropriately when not in use

Luggage Handling & Assistance

• Greet guests warmly and assist with their luggage upon arrival and departure.
• Safely transport and deliver luggage to assigned rooms or storage areas.
• Tag, record, and handle luggage accurately, ensuring no damage or mix-ups.
• Maintain organized luggage storage and ensure smooth handling of early arrivals and late departures.

Guest Interaction & Check-in/Check-out Support

• Support front desk during check-in and check-out by coordinating luggage movement.
• Escort guests to their rooms and offer brief orientation when needed.
• Offer assistance with directions and general inquiries in a friendly and professional manner..

Working Conditions:

• Outdoor work in varying weather conditions.
• Flexible working hours including weekends and public holidays.
• Standing, walking, lifting, and driving for extended periods.
• Standing for extended periods during shift hours.

Key Competencies:

• Safety & Driving Awareness
• Physical Strength & Stamina
• Guest Courtesy & Assistance
• Time Management & Responsiveness
• Attention to Detail & Presentation
• Teamwork & Dependability

Guest Experience & Relationship Building

• Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
• Handle VIP guests or special requests with a high level of attention to detail and care.
• Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
• Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality’s commitment to excellence.

Compliance & Safety

• Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
• Follow all health and safety regulations and ensure the safety and security of guests and team members.
• Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
• Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.