Guest Relations Officer - Female

Key Responsibilities:

• Welcome guests upon arrival and assist with check-in/check-out processes.
• Maintain positive guest relations by addressing queries, complaints, and special requests efficiently.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requirements are met.
• Provide information about services, amenities, and local attractions.
• Manage guest bookings, reservations, and apartment allocation.
• Handle guest feedback and prepare reports on guest satisfaction.
• Ensure the lobby and reception area are always presentable.
• Assist VIP guests and corporate clients with special arrangements.
• Maintain guest records and follow up on guest preferences for future visits.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 1–3 years of experience in guest relations, front office, or hospitality.
• Strong communication and interpersonal skills.
• Fluency in English and Urdu (additional languages preferred).
• Customer-oriented with problem-solving ability.
• Proficiency in MS Office and hotel management systems.
• Well-groomed, professional, and presentable personality.

Apply at:

• hr@amanahmall.com.pk
• whatsApp 0300-5006543

Job Type: Full-time

Work Location: In person