Guest Relations Officer - Female (Arabic Nationality)

Department: Front Office / Guest Services
Reports To: Front Office Manager / Guest Relations Manager

Position Overview
We are seeking an engaging, attentive, and service-oriented Guest Relations Officer to deliver outstanding and personalized guest experiences from arrival through departure. The successful candidate will demonstrate excellent communication abilities, attention to detail, and a sincere enthusiasm for exceeding guest expectations. This position is fundamental to elevating guest satisfaction, managing VIP arrangements, and supporting seamless front office operations.

Key Responsibilities

• Warmly greet and assist guests at check-in, check-out, and throughout their stay, providing professional and efficient service at all times.
• Proactively anticipate guest needs and share knowledgeable recommendations about the hotel’s services, amenities, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and with a solutions-focused mindset, ensuring every guest feels valued and supported.
• Coordinate all facets of VIP guest arrivals and departures, ensuring special preferences and room preparations are executed flawlessly.
• Organize and fulfill special guest requests—including anniversaries, birthdays, and unique room setups—with meticulous attention to detail.
• Actively promote and upsell hotel offerings, dining venues, and special packages to enhance guest experiences and support revenue goals.
• Ensure guest-facing areas are consistently maintained to the highest cleanliness and presentation standards in line with the hotel’s brand image.
• Collaborate closely with Housekeeping, Concierge, Food & Beverage, and other departments to ensure smooth, coordinated service delivery for every guest.
• Collect guest feedback throughout and after the stay, communicate key insights, and support follow-up efforts to drive continuous service improvement.
• Maintain a polished, professional demeanor at all times and contribute to fostering a cooperative, guest-centric team culture.

Qualifications & Requirements

• Previous experience in a guest-facing hospitality role is strongly preferred.
• Exceptional verbal and written communication skills.
• Approachable, friendly attitude with the ability to remain composed under pressure.
• Excellent organizational and multitasking abilities.
• Familiarity with hotel property management systems (PMS) and Microsoft Office applications.
• Flexibility to work a variety of shifts, including weekends, holidays, and evenings.
• Genuine passion for hospitality and dedication to consistently exceeding guest expectations.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a Valid Qatar ID?
• Can you get NOC for Sponsorship Transfer?
• Can you join Immediately?