Guest Relations Officer - Female (Arabic Nationality)

Guest Relations Officer (Female)
Department: Front Office / Guest Services
Reports To: Front Office Manager / Guest Relations Manager

Position Summary:
We are looking for a friendly, detail-oriented Guest Relations Officer to provide excellent service to our guests from arrival to departure. The ideal candidate is welcoming, attentive, and committed to making every guest feel special.

Main Responsibilities:

• Welcome and assist guests during check-in, check-out, and throughout their stay.
• Anticipate guest needs and suggest hotel amenities, services, and local attractions.
• Respond quickly to guest questions and resolve any concerns.
• Manage VIP guest arrivals and special requests with attention to detail.
• Help guests celebrate special occasions and arrange personalized room setups if needed.
• Promote hotel dining and services to guests.
• Keep guest areas neat and tidy, upholding hotel standards.
• Work closely with Housekeeping, Concierge, and F&B to ensure smooth service.
• Collect guest feedback to help improve our service.
• Maintain a professional appearance and promote teamwork.

Requirements:

• Previous experience in hospitality or a similar guest-facing role is preferred.
• Strong communication skills (spoken and written).
• Warm, approachable attitude; able to handle pressure gracefully.
• Good organization and multitasking abilities.
• Familiarity with property management systems and Microsoft Office is a plus.
• Willingness to work flexible shifts including weekends and holidays.
• Genuine enthusiasm for hospitality and a passion for great service.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a Valid Qatar ID?
• Can you get NOC for Sponsorship Transfer?
• Can you join Immediately?