Guest Relations Officer

Key Responsibilities

• Greet, welcome, and assist guests with warmth and professionalism upon arrival.
• Anticipate guest needs and deliver personalized solutions to enhance satisfaction.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, complaints, and special requests promptly and courteously.
• Provide detailed information about hotel services, facilities, and local attractions.
• Promote hotel offers and loyalty programs to enhance guest engagement.
• Ensure guest preferences and profiles are accurately updated in the property management system.
• Support front office operations, including reservations, billing, and cashiering functions.
• Maintain lobby presence and assist guests proactively at all times.
• Collaborate with concierge and other departments to arrange transportation, dining, or activity requests.
• Monitor the cleanliness and presentation of the lobby and guest-facing areas.
• Adhere to hotel policies, health and safety regulations, and brand standards.
• Handle cash and billing operations with precision and transparency.
• Participate in shift briefings, meetings, and internal communication updates.
• Assist in emergency situations following established hotel procedures.

Skills Set

• Guest relations and front office operations
• Communication and interpersonal skills
• Complaint resolution and service recovery
• Cash handling and billing accuracy
• Upselling and loyalty program promotion
• Multitasking and organization under pressure

Why Join Us

• Be part of a world-leading hospitality group with over 45 brands and 5,600 properties worldwide.
• Access exclusive employee benefits and discounted stays at Accor hotels globally.
• Ongoing learning and development through Accor Academies.
• Career advancement opportunities across brands and international destinations.
• Participate in meaningful sustainability and social responsibility programs under Accor s Planet 21 initiative.