Guest Service Agent

Job Title: Guest Service Agent
Company: Jannah Hotels & Resorts
Location: Abu Dhabi, United Arab Emirates (On-site)
Employment Type: Full-time

Job Description:
Jannah Hotels & Resorts is seeking a dedicated and service-oriented Guest Service Agent to join our Front Office team in Abu Dhabi. The ideal candidate will play a key role in delivering warm, efficient, and professional service to all guests, ensuring a memorable stay from arrival to departure.

Key Responsibilities:

• Welcome guests and handle check-in and check-out procedures
• Assist guests with inquiries, requests, and hotel information
• Coordinate with internal departments to ensure smooth operations
• Resolve guest concerns professionally and promptly
• Maintain accurate records, handle payments, and update guest profiles
• Uphold high hospitality standards at all times

Must-Have Requirements:

• You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi
• Minimum 2 years of hotel experience in a 4- or 5-star property
• Able to join immediately (or with very short notice)
• Strong communication and customer service skills
• Ability to work under pressure and in a fast-paced environment

Preferred:

• Experience with Opera or similar PMS
• Additional languages (Arabic or others) is a plus

If you meet the above criteria, please apply — we would love to hear from you!

Job Type: Full-time

Pay: AED1,600.00 - AED2,200.00 per month

Application Question(s):

• You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi
• Minimum 2 years of hotel experience in a 4- or 5-star property
• Able to join immediately (or with very short notice)
• Experience with Opera or similar PMS