Guest Service Agent

Perks

Discounted Hotel Rooms

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and

are looking to join a positive environment are encouraged to apply.

Key attributes and responsibilities of the position include:

 Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,

accommodation, courtesy, honesty, and professionalism

 Demonstrates good communication skills and helps ensure optimum communication between all guests, all

shifts, departments, and management

 Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance

with legal requirements and company standards

 Ensures accurate processing of charges and completes/balances end of shift reports with full handover to

next shift

 Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest

messages thoroughly and accurately, and notifies guests of messages

 Observes safe cash handling procedures required by company policy and is responsible for the cash drawer,

cash, and credit card information transactions for the shift

 Takes and records advance reservations accurately and confirms requests

 Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Qualifications:

 Experience in other hotels or a comparable service industry dealing with customers

 Prior PMS system experience a plus!