Guest Service Associate (F&B Service)

Job Summary

The Guest Service Associate (GSA) – F&B Service is responsible for delivering exceptional dining experiences by ensuring high standards of service, guest satisfaction, and hygiene. The role involves assisting in restaurant operations, order-taking, serving food & beverages, and maintaining a welcoming dining environment.

Key ResponsibilitiesGuest Service

• Greet guests warmly and escort them to their tables.
• Present menus, take accurate orders, and serve food and beverages promptly.
• Ensure guest satisfaction by anticipating needs and responding to requests.
• Maintain an attentive and courteous attitude at all times.

Operational Duties

• Set up restaurant tables according to service standards.
• Assist in buffet setup and replenishment.
• Clear tables efficiently and reset them for the next guests.
• Support smooth coordination between kitchen and service teams.
• Ensure correct billing and assist in payment procedures when required.

Hygiene & Safety

• Follow all food safety, hygiene, and sanitation standards.
• Maintain cleanliness of the restaurant, service stations, and equipment.
• Comply with resort SOPs and safety guidelines.

Teamwork & Communication

• Coordinate effectively with colleagues and supervisors.
• Attend daily briefings and training sessions.
• Report any maintenance issues or guest concerns to the supervisor.

Skills & Qualifications

• Experience in F&B Service (freshers with good communication may also apply).
• Basic knowledge of food & beverage service standards.
• Excellent communication and interpersonal skills.
• Positive attitude, grooming standards, and willingness to learn.
• Ability to work in shifts, weekends, and peak operational hours.

Physical Requirements

• Ability to stand and walk for long durations.
• Ability to lift and carry service trays and equipment.

Job Types: Full-time, Contractual / Temporary
Contract length: 11 months

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person