Guest Service Representative

Part/Full Time Position

• NO EXPERIENCE REQUIRED
• ON THE JOB TRAINING

Part/Full Time Guest Service Representative

We are looking for a friendly and enthusiastic Guest Service Representative who embodies hospitality and guest service. The ideal candidate possesses an upbeat personality, is engaging, responsible, can think quick on their feet, and is adept at multi-tasking.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guests’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Maintain updated records of bookings and payments

Skills

• Customer service attitude
• Excellent communication and organizational skills
• Make rounds on property
• Report any maintenance issues to the maintenance person

Requirements

• Only interested serious candidates apply
• Availability to work a schedule including days, nights, weekends, and holidays.
• Weekends (a must)

What to wear for interview:

• Business casual (dress pants/skirt, button down/blouse or solid color polo shirt, optional tie)

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Work Location: In person