Guest Services & Administrative Coordinator

Guest Services & Administrative CoordinatorPosition Overview

The Clubhouse Westport is seeking a friendly, organized, and detail-oriented Guest Services & Administrative Coordinator to support both our front-of-house operations and administrative functions. This hybrid role is ideal for someone who enjoys hospitality, customer service, and office administration in a fast-paced, team-oriented environment.

Responsibilities

• Greet guests and manage reservations, waitlists, and seating.
• Answer phones, respond to guest emails, and assist with booking inquiries.
• Provide exceptional customer service and help resolve guest concerns.
• Support ownership and management with administrative tasks, scheduling, and correspondence.
• Communicate with vendors and assist with operational follow-up.
• Assist with event coordination, guest communications, and special projects.
• Maintain organized records and support day-to-day office operations.

Qualifications

• Strong communication and organizational skills.
• Friendly, professional, and guest-focused attitude.
• Ability to multitask in a fast-paced environment.
• Experience in hospitality, customer service, or administrative support preferred.
• Familiarity with Resy, Toast POS, Google Workspace, or similar platforms is preferred but not required.
• Availability to work some evenings and weekends.

What We Offer

• Competitive pay
• Flexible scheduling
• Employee dining and activity discounts
• Growth opportunities within a growing hospitality company

Location: The Clubhouse Westport, Westport, CT

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule

Experience:

• Host/hostess: 1 year (Preferred)
• Executive administrative support: 1 year (Preferred)
• Guest services: 1 year (Preferred)

Work Location: In person