Guest Services (Front Desk)

▪ What This Role Really Is:

Our Guest Services Team is the heartbeat of Innovations.

You’re the first smile.
The calming voice.
The organizer of beautiful chaos.
The reason guests feel cared for before they ever sit in a chair.

This is not a slow desk job.

We are:

✔ Busy
✔ Established
✔ Fast-paced
✔ Detail-driven
✔ Relationship-focused
✔ Proud of what we’ve built over an award winning 36+ years of salon & spa business

…and we’re looking for people who want to be successful with us for the long run.

▪ You Might Be Perfect If You:

◆ Enjoy interacting with people all day
◆ Thrive in an energetic environment
◆ Notice details others overlook
◆ Show up on time, every time
◆ Take ownership and accountability seriously
◆ Can multitask while staying composed
◆ Enjoy teamwork and supporting others
◆ Want stability, growth, and long-term success

Reliability isn’t optional here, it’s part of being someone your team can count on.

▪ What Success Looks Like Here

You’ll be the friendly face (and calming voice) that keeps the day running smoothly.

Schedule

Part-Time (24 hrs/week)
Tuesday, Wednesday, Thursday: 4:00 PM – 9:30 PM
Sunday: 8:15 AM – 5:30 PM

Compensation:
Starting at $15–$16 per hour, based on experience in guest services or salon front desk roles.

We value everyone’s time, including yours and ours. Please apply only if you are genuinely interested in the position and able to attend scheduled interviews.

Your superpowers will include:

• Welcoming guests and setting the tone for an amazing visit
• Answering calls, emails, and questions with confidence and warmth
• Scheduling appointments accurately in our salon & spa software
• Checking guests out for services and retail purchases
• Helping guests with services, products, and general questions
• Solving small problems before they become big ones
• Keeping guest information updated and organized
• Routing calls and following up when needed
• Supporting the team so the entire experience feels seamless

Basically… organizing beautiful chaos while making people feel taken care of.

▪ Why People Stay at Innovations

Let’s be honest — customer service isn’t always famous for long-term employment.

But our team tends to stay… and grow.

Why?

We’re not just hiring for today.
We’re hiring people who want a place to belong, grow, and succeed long-term.

Because at Innovations, people aren’t just filling shifts, they’re building careers. We invest in education, create clear systems that reduce daily chaos, and support each other when the day gets busy (because it will get busy).

Our culture is relationship-focused, team-driven, and built around mutual respect, for our guests and each other.

As a team… Busy we can handle. Doing it with great people makes it fun.

▶ Apply today and bring your professionalism, organization, and people-skills with you.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Reliable coverage is essential for this role. Can you can consistently work the exact hours listed in this posting?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Merrimack, NH 03054 (Required)

Work Location: In person