Gym Manager

Key Responsibilities

1. Operations & Facility Management

• Oversee daily gym operations, front desk, training areas, and group exercise studios.
• Ensure cleanliness, hygiene, equipment functionality, and safety compliance.
• Maintain maintenance schedules for all fitness equipment and facilities.
• Coordinate with biomedical/maintenance departments for equipment servicing.

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2. Staff Management & Scheduling

• Recruit, train, and supervise.
• Fitness Trainers.
• Receptionists.
• Group Class Instructors.
• Wellness Coaches.
• Prepare duty rosters, leave schedules, and performance evaluations.
• Ensure staff hold valid certifications and CPR/First Aid credentials.

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3. Member Experience & Retention

• Ensure high customer service standards and member satisfaction.
• Develop retention programs, loyalty plans, and referral initiatives.
• Handle member complaints, feedback, and service recovery.
• Maintain personal training packages and wellness consultations.

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4. Safety, Medical & Compliance

• Enforce medical screening, PAR-Q forms, and clearance policies.
• Ensure emergency preparedness, AED availability, and incident reporting.
• Coordinate with hospital physicians for referral-based fitness programs.
• Maintain compliance with MoPH and healthcare facility regulations.

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5. Financial & Sales Management

• Manage gym revenue targets, membership sales, and PT packages.
• Control operational expenses and budget utilization.
• Prepare monthly financial, utilization, and KPI reports.
• Implement corporate wellness packages and insurance partnerships.

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6. Marketing & Business Development

• Promote wellness programs, classes, and health campaigns.
• Partner with companies for employee wellness programs.
• Support digital marketing and community outreach initiatives.
• Launch seasonal challenges, transformation programs, and events.

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7. Reporting & Quality Improvement

• Track KPIs:
• Active members
• Retention rate
• Trainer productivity
• Class attendance
• Revenue per member
• Propose service enhancements and expansion initiatives.

Job Type: Full-time