H2R Services Expert, Switzerland-1 (German Speaker)

Key Responsibilities

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level

Essential Requirements

• Proven experience in operations management and execution within HR services
• Strong understanding of HRIS and identity and access management systems
• Demonstrated ability to support employee onboarding and service delivery processes
• Familiarity with payroll systems and data privacy standards
• Ability to analyze service data and contribute to continuous improvement initiatives
• Proficient in English with excellent communication and consulting skills

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