People Experience Specialist

Role Overview:

Key Responsibilities

• Lead the end-to-end execution of core HR operational processes including onboarding, contract management, and employee lifecycle changes, ensuring accuracy, timeliness, and compliance.
• Identify gaps and inefficiencies in current workflows, propose solutions, and implement process enhancements to improve scalability and the employee experience.
• Ensure full compliance with Egyptian labor law and social insurance requirements (including managing Form 1, renewals, and audits). Act as a point of reference for complex cases and advise stakeholders accordingly.
• Oversee the full medical insurance cycle including employee/dependent enrollments, claims handling, policy renewals, and maintaining a strong relationship with the insurance provider.
• Maintain and audit HR systems and employee records, ensuring integrity and confidentiality of data. Generate regular and ad-hoc reports to support decision-making and management insights.
• Oversee the tracking and accuracy of leave balances, ensuring correct application of policies and addressing escalated queries.
• Act as the primary liaison with internal functions (Payroll, Operations, IT, etc.) to ensure alignment and smooth execution of HR-related processes.
• Provide guidance and support to junior team members, helping to build knowledge and consistency within the team.
• Contribute to HR projects such as audits, policy rollouts, HR system upgrades, or data accuracy initiatives.

Qualifications

• 2–3 years of progressive HR experience, with solid expertise in HR operations.
• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field (HR certification is a plus).
• Strong knowledge of Egyptian labor law, social insurance regulations, and HR best practices.
• Proven ability to manage complex HR operational cases independently and with sound judgment.
• Excellent stakeholder management, communication, and problem-solving skills.
• High level of ownership, accountability, and attention to detail.
• Demonstrated ability to improve processes and contribute to team effectiveness.
• Proficiency in HR systems and tools; strong data analysis and reporting skills are an advantage.