Hardware Engineer

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

The ideal candidate will assist with the day-to-day management of IT systems and provide technical support to staff. As a Junior IT Specialist, you will be responsible for troubleshooting hardware and software issues, maintaining network systems, and ensuring the smooth operation of technology within the department.

DUTIES & RESPONSIBILITIES:

• Provide First-Level Technical Support
  • Act as the initial point of contact for end-users experiencing hardware, software, or network issues.
  • Troubleshoot and resolve technical problems in a timely and professional manner, escalating complex issues when necessary.
• Install, Configure, and Maintain IT Equipment
  • Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
  • Install and update software applications and system tools to ensure compatibility and security.
• Monitor and Maintain IT Systems
  • Support the daily operation of network systems, ensuring stable and secure connectivity.
  • Perform routine maintenance to identify and resolve performance bottlenecks or potential failures.
• User Account and Access Management
  • Assist in creating and managing user accounts, email setups, and access rights based on organizational policies.
• Support IT Asset Management
  • Track and update inventory of IT hardware and software assets.
  • Ensure proper documentation, tagging, and movement of IT equipment.
• Assist in Network and Server Maintenance
  • Collaborate with network and system administrators to maintain server health and troubleshoot connectivity issues.
  • Support basic backup and recovery procedures.
• Ensure IT Security Compliance
  • Follow IT security policies during support operations, including password protection, software licensing, and antivirus updates.
  • Report any suspected security incidents or breaches.
• Maintain Technical Documentation
  • Document troubleshooting steps, solutions, system configurations, and FAQs to support knowledge sharing.
• Support IT Projects and Upgrades
  • Participate in system upgrades, hardware rollouts, and software implementation projects.
  • Assist in testing new tools or technologies as part of ongoing IT improvement efforts.
• Deliver End-User Training and Guidance

• Provide basic training to employees on IT tools, best practices, and new system functionalities.
• Support new employee onboarding by setting up workstations and providing system orientations.

Education

• A degree or diploma in Information Technology or a related field

Experience

3 years relevant experience in IT support

Skills & Abilities

• Hardware support
• Operating Systems
• Software Installation & Configuration
• Networking basis
• Active directory and user management
• Remote support tools and ticketing systems.

Compliance with policies and procedures based on the ISO standards adopted by CNS.