Head Barista

Mustard & Linen is launching a boutique café where character, bold flavor, and our signature design language come together in one immersive experience.

The Head Barista leads the social boutique café operations and ensures premium-quality beverages and food items are served consistently and professionally. This role oversees the barista team, upholds company standards, maintains a warm and welcoming guest environment, and ensures the efficient, hygienic, and smooth daily operation of the café.

Responsibilities

Leadership & Quality Oversight:

• Lead, mentor, train, and motivate the barista team to deliver exceptional service and beverage quality.
• Ensure consistency, taste, quality, and presentation of all coffee and café menu items.
• Develop innovative coffee recipes, seasonal drinks, and new menu items based on trends and customer preferences.
• Oversee daily café workflow, ensuring efficiency, speed, and smooth operations.
• Conduct quality checks on machines and ensure all equipment is functioning efficiently.
• Uphold hygiene and food safety standards in accordance with Abu Dhabi Municipality regulations and Mustard & Linen guidelines.
• Collaborate with management on promotions, café initiatives, and customer engagement activities.
• Gather and analyze customer feedback to improve service and offerings.

Coffee & Café Operations (Hands-On Duties):

• Prepare and serve a full range of specialty coffee beverages and light food items (sandwiches, snacks, baked goods).
• Maintain expert knowledge of coffee blends, origins, and brewing methods.
• Deliver warm, friendly, and personalized service to guests with strong product knowledge.
• Ensure bar area, back bar, machines, and tools are clean, sanitized, and fully stocked.
• Perform accurate cash handling, register operations, and payment processing.
• Implement inventory control, monitor stock levels, and place supply orders to avoid shortages and reduce waste.
• Maintain Grab & Go, dessert displays, and café counters according to company standards.
• Foster a positive, uplifting atmosphere for guests and team members.

Customer Service & Handling Complaints:

• Ensure every customer leaves satisfied, with expectations met or exceeded.
• Address complaints promptly, professionally, and effectively.
• Provide guidance to baristas on guest engagement and conflict resolution.

Bar Setup, Service & Hygiene:

• Ensure the bar and dining area follow Social Boutique Bar-Café layout, cleanliness, and hygiene standards.
• Check machines during opening and ensure proper function throughout operations.
• Clean bar surfaces, equipment, utensils, and crockery continuously throughout the shift.
• Prepare beverages according to brand recipes and standards.
• Ensure accurate stock counting, FEFO rotation, and proper storage procedures.
• Maintain strict cleanliness, grooming, and uniform compliance.
• Maintain a high-energy, positive attitude to create an inviting environment.

Qualifications

• Minimum 3 years of barista experience, including 1–2 years in a supervisory or Head Barista role.
• Barista skills, including expertise in coffee preparation and mastery of brewing methods
• Customer-focused abilities, such as excellent Customer Service and strong Communication skills
• Interpersonal Skills to lead and effectively collaborate with team members
• Basic Food Preparation knowledge and understanding of hygiene standards
• Proven ability to manage and train a team in a high-paced environment
• Attention to detail and ability to maintain operations efficiently
• Prior experience as a barista or in food and beverage management is highly preferred

Your Creative DNA

• Strong knowledge of specialty coffee and brewing methods.

• Skilled in latte art and high-quality beverage presentation.

• Strong organizational and multitasking abilities in a fast-paced environment.

The Energy You Bring

• High-energy, positive aura, approachable, customer-centric
• High attention to detail and strong hygiene standards.
• Excellent leadership, communication, and team-development skills.

Other Requirements

• Must be based in or willing to relocate to Abu Dhabi.
• Fluent in English; Arabic is an advantage.
• Ability to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: From AED6,000.00 per month