Head Barista

The Head Barista is responsible for leading the barista team, ensuring exceptional coffee quality, and delivering outstanding customer service. This role combines hands-on coffee preparation with staff training, quality control, and day-to-day operations at the coffee bar.

Key Responsibilities

Coffee Quality & Preparation

• Prepare and serve high-quality coffee, espresso drinks, and specialty beverages
• Maintain consistency in recipes, presentation, and taste
• Calibrate grinders and espresso machines regularly
• Monitor bean freshness, brewing methods, and extraction standards

Team Leadership & Training

• Lead, motivate, and support barista staff during shifts
• Train new and existing staff on coffee preparation, equipment use, and service standards
• Schedule shifts and ensure adequate coverage
• Provide feedback, coaching, and performance support

Customer Experience

• Deliver friendly, professional, and efficient service
• Handle customer feedback, concerns, and complaints effectively
• Build relationships with regular customers and promote brand loyalty

Operations & Maintenance

• Oversee opening and closing procedures
• Ensure cleanliness and organization of the coffee bar
• Monitor inventory, place orders, and reduce waste
• Ensure compliance with health, safety, and hygiene standards

Menu & Business Support

• Assist with drink menu development and seasonal offerings
• Support promotions, upselling, and product knowledge
• Track sales trends and contribute ideas for improvement

Qualifications & Skills

• Proven experience as a Barista; leadership or supervisory experience preferred
• Strong knowledge of coffee brewing methods and espresso machines
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Attention to detail and commitment to quality
• Flexible availability, including weekends and holidays

Preferred Qualifications

• Specialty coffee certification (e.g., SCA)
• Experience with latte art and advanced brewing techniques
• Inventory or ordering experience

Working Conditions

• Standing for extended periods
• Exposure to hot equipment and beverages
• Fast-paced, customer-focused environment

Job Type: Full-time