Head IT Operations

Department: Information Technology

Reports To: Chief Information Officer

Position Title: Head IT Operations

Job Grade: SVP

Total Positions: 01

Job Location: Head Office, Islamabad

What is Head IT Operations - MMBL?

The role involves developing and managing IT strategies to ensure system stability, efficiency, and data security, while aligning with organizational goals. Responsibilities include implementing IT policies and SOPs, managing risk and governance, driving value through technology investments, and staying abreast of industry trends. The role also entails overseeing IT infrastructure, disaster recovery solutions, vendor management, and service delivery across critical areas such as network and data center management. Additionally, it involves leading technical staff, ensuring compliance with regulations, conducting disaster recovery drills, and managing IT budgets, audits, and reporting.

What Head IT Operations -MMBL Does?

• Develop, execute, and manage computing and information technology strategies of the company.
• Suggest and implement IT policies, Procedures, SOPs which contributes to maintain systems stability, efficiency, delivery and data security.
• Effectively manage risk and to adopt enterprise wide solutions for risk management and corporate governance control.
• Drive intrinsic value across the enterprise by implementing strategic initiatives through sound business acumen and by capturing the maximum return on technology investments.
• Conduct research to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations.
• Analyze and improve upon technology standards across the organization to maintain a technological and competitive edge within the market.
• Creatively and independently provide resolution to technical problems in a cost-effective manner.
• Supervise recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies.
• Ensure continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance.
• Ensure equipment and software operation adheres to applicable laws and regulations.
• Develop a sound Disaster recovery solution for the Organization
• Management and liaison with vendors.
• Responsible for overall IT Infrastructure, Quality Assurance and Service Delivery of the Bank that includes Networks Administration, Servers Administration, Data Centre management, Access Management, Database Administration.
• Ensure that both primary and disaster recovery sites of the bank should run smoothly with uninterrupted services and to ensure that all services are running fine at Data Centers.
• Ensure to conduct Disaster Recovery Drills on frequent basis to ensure that the documented procedures do not have any gaps.
• Ensure proper technology budgeting (Capex and Opex) and its monitoring and reporting to the management.
• Ensure to manage effective internal, external and regulatory audits along with the proper closure of reports.

What are we looking for and what does it require to be Head IT Operations -MMBL?

Job Requirement

• Hold a Bachelor’s degree from a well reputed institution.
• Have 5 years of overall IT and at least 2 years of IT banking experience and would preferably have held the senior IT position at the Bank.
• Have a solid understanding and grasp over mobile telephony.

Essential Skills:

• Microfinance bank experience is an advantage.
• Technically proficient with all current and potential concepts of the IT industry.
• Proven leadership skills.
• Sound communication and interpersonal skills.
• Exposure to business theory, business processes, management, budgeting, and business office operations.
• Excellent understanding of project management principles.
• Proven experience in planning, organization, and development.
• Demonstrated ability to apply technology solutions to business problems.
• Good presentation skills.
• Good interpersonal skills.
• Exceptionally self-motivated and directed.

Desirable Skills:

• Ability to work under pressure.
• Ability to set and manage priorities judiciously.
• Strong tactical skills.
• Ability to articulate ideas to both technical and non-technical addressees.
• Keen attention to detail.
• Exceptional service orientation.
• Ability to motivate in a team-oriented, collaborative environment.

About MMBL:

Mobilink Microfinance Bank Ltd. (MMBL) is a leading financial institution providing comprehensive banking services to over 48 million registered users, including more than 20+ million monthly active customers across Pakistan. Leveraging a hybrid model that integrates traditional microfinance with cutting-edge mobile and digital banking technologies, MMBL operates with a robust network of over 114 branches and 270,000+ branchless banking agents.

The bank offers a wide array of financial services through a USSD (GSM) based digital platform, including savings accounts, microenterprise (MSME) loans, small housing loans, remittances, utility bill and loan installment collections, mobile wallets, insurance, G2P, B2B, and B2P payments. These services position MMBL as a key player in advancing financial inclusion across the country.

At MMBL, fostering a positive, equal and productive workplace is a priority, underpinned by core values that emphasize innovation, entrepreneurship, teamwork, collaboration, and a steadfast commitment to a customer-centric approach in every aspect of our business.

Why Join MMBL?

This position offers a unique opportunity for a self-driven, professional and passionate individual to create a meaningful impact and driving transformative change. As part of our team, you will contribute to empowering millions with the tools and resources needed to thrive in the digital age. We are seeking a talented individual eager to make a difference and play a pivotal role in our mission of innovation and progress.