Head of Delivery

The Head of Delivery is a senior leadership role responsible for overseeing the successful delivery of all projects, programs, and client engagements across the organization. This role ensures operational excellence, drives continuous improvement, and guarantees that all deliverables meet quality, time, and budget expectations. The Head of Delivery acts as a strategic partner to the executive team, aligning delivery initiatives with the company’s long-term goals.

Key Responsibilities

1. Delivery Leadership & Strategy

Develop and execute a unified delivery strategy across all business units.

Ensure alignment between delivery teams, sales, operations, and product departments.

Establish best-in-class methodologies, frameworks, and standards for project execution.

Drive a culture of accountability, ownership, and performance.

2. Project & Program Governance

Oversee end-to-end project lifecycle: initiation, planning, execution, monitoring, and closure.

Implement strong governance and reporting structures to ensure visibility of project health.

Manage risk assessments, mitigation plans, and issue resolution across all projects.

3. Team Management & Development

Lead and mentor delivery managers, project managers, and cross-functional delivery teams.

Build high-performing teams through coaching, development plans, and recruitment.

Foster collaboration, clear communication, and a results-driven team environment.

4. Client & Stakeholder Management

Serve as the escalation point for key clients, ensuring satisfaction and successful outcomes.

Build strong relationships with internal and external stakeholders.

Provide regular updates to executive leadership on delivery performance and strategic priorities.

5. Operational Excellence & Continuous Improvement

Monitor success metrics such as delivery timelines, profitability, quality, and customer satisfaction.

Identify process gaps and lead continuous improvement initiatives.

Drive adoption of project management tools, technologies, and automation where relevant.

6. Financial & Resource Management

Oversee budgeting, resource forecasting, and allocation across projects.

Ensure effective utilization of teams to maximize productivity and profitability.

Support revenue planning, cost control, and margin optimization.

Required Qualifications

Experience

10+ years of experience in project delivery, program management, or operations.

Proven leadership experience managing large-scale teams and complex, multi-department projects.

Experience in a large enterprise or fast-growing company (industry can be tailored).

Skills

Expert in project management methodologies (Agile, Waterfall, Hybrid).

Strong analytical and problem-solving abilities.

Excellent leadership, communication, and stakeholder management skills.

Ability to work under pressure and manage competing priorities.

Education

Bachelor’s degree required; Master’s degree preferred (Business, Engineering, Management, or related field).

Professional certifications are a plus (PMP, PgMP, Prince2, Scrum Master, Agile Coach).

Key Competencies

Strategic Thinking

Decision-Making & Judgment

Team Leadership

Operational Efficiency

Client-Centric Mindset

Change Management

Risk Management

What Success Looks Like in This Role

Projects delivered on time, within budget, and at high quality.

High-performing, well-aligned delivery teams.

Clear operational processes and strong governance in place.

Increased client satisfaction and reduced delivery risks.

Effective communication and collaboration across departments.

Job Type: Full-time

Pay: From Rs75,000.00 per month