Head of Department (HOD) – Female Hostel

Job Purpose

To oversee and manage the overall administration, safety, discipline, and welfare of residents in both male and female hostels, ensuring a secure, hygienic, and well-organized residential environment in line with institutional policies and safeguarding standards.

Key Responsibilities

Hostel Administration & Operations

• Manage day-to-day operations of male and female hostels
• Ensure implementation of hostel rules, discipline, and standard operating procedures
• Maintain hostel records including admissions, attendance, leave, and visitors
• Prepare and manage duty rosters for wardens, caretakers, and support staff

Resident Welfare & Discipline

• Ensure safety, dignity, and well-being of all residents
• Address grievances and disciplinary issues fairly and sensitively
• Provide guidance, counseling, and conflict resolution support
• Promote a respectful, inclusive, and positive hostel environment

Safety, Security & Safeguarding

• Ensure implementation of safety, fire, and emergency protocols
• Enforce safeguarding, child protection, and gender-sensitive policies
• Monitor security arrangements including entry/exit procedures
• Handle emergencies, incidents, and crisis situations effectively

Staff Management & Supervision

• Supervise hostel wardens, matrons, caretakers, and support staff
• Conduct regular reviews, meetings, and performance monitoring
• Train staff on hostel management, discipline, and safeguarding norms

Facilities, Hygiene & Food Services

• Ensure cleanliness, hygiene, and maintenance of hostel premises
• Monitor food quality, kitchen hygiene, and housekeeping services
• Coordinate with maintenance teams for repairs and infrastructure upkeep
• Oversee inventory, assets, and hostel supplies

Coordination & Communication

• Coordinate with academic/program teams, parents/guardians, and administration
• Prepare and submit periodic operational, incident, and compliance reports
• Support inspections, audits, and external monitoring visits

Budget & Resource Management

• Assist in preparation and monitoring of hostel budgets
• Ensure cost control and optimal utilization of resources
• Verify expenses, purchases, and stock usage

Qualifications & Experience

• Graduate degree in Social Work / Education / Administration / Hospitality or related field
• Postgraduate qualification preferred
• 3–4 years of experience in hostel or residential facility management
• Experience managing both male and female hostels preferred

Job Type: Full-time

Work Location: In person