Head of Global Recruitment (AI-First)

The Mission

Recruitment at ContactPoint360 is not HR.

It is not support.

It is not admin.

Recruitment is the front line of our company.

You are the gatekeeper of our future.

Every hire:

• Raises the bar
• Or lowers it

There is no in-between.

The Role

This is not a traditional recruitment role.

This is a builder role. A scale role. A transformation role.

You will:

• Own global hiring across multiple countries
• Build a high-performance recruitment engine
• Lead the shift to an AI-first hiring model

You are the gatekeeper of talent at ContactPoint360.

What You’ll Be Responsible For

Own Global Hiring (End-to-End)

• Lead hiring across USA, LATAM, APAC, and Africa
• Manage both high-volume hiring and leadership roles
• Ensure 100% fill rate across all open roles

Build an AI-First Recruitment Engine

• Drive automation across 90% of recruitment workflows
• Implement:
• AI sourcing tools
• Automated screening
• Interview scheduling automation
• Candidate scoring models
• Shift recruiters from admin work decision-making + closing

Drive Quality (Not Just Hiring Volume)

• Own training graduation rates
• 0–90 day retention
• Ensure every hire is a net positive to the business

Improve Speed + Efficiency

• Reduce time-to-fill across all geographies
• Build fast, responsive hiring processes
• Eliminate bottlenecks

Run Recruitment Like a Business

Track and optimize:

• Time-to-fill
• Cost-per-hire
• Offer acceptance rate
• Source effectiveness
• Automation rate (%)
• Retention & performance metrics

Data-driven decisions only.

Build Global Talent Pipelines

• Identify best hiring markets globally
• Build always-on pipelines across key regions
• Stay ahead of hiring demand

Lead and Scale the Recruitment Team

• Build and lead a high-performing global recruitment team
• Develop recruiters into talent advisors and closers
• Set clear KPIs and accountability

What Success Looks Like (12 Months)

• 90%+ recruitment workflows automated
• 100% fill rate across all regions
• 90%+ training graduation rate
• Faster hiring vs industry benchmarks
• Strong leadership hiring pipeline globally

Who You Are

• 10+ years in recruitment / talent acquisition
• Experience hiring across multiple countries
• Background in BPO, tech, or high-growth environments
• Experience with AI tools or recruitment automation
• Strong operator — you build systems, not just manage

How You Think

• You move fast
• You think in systems
• You hire A-players only
• You use data, not opinions
• You embrace AI, not fear it

Why Join Us

• Be part of a high-growth global company
• Build one of the most advanced recruitment functions in the industry
• Work directly with leadership
• Real ownership, real impact

CEO Note:

We’re not looking for someone to “fill roles.”

We’re looking for someone who understands that:

Recruitment is the single biggest lever in scaling a company.

If you know how to:

• Build systems
• Move fast
• Attract top talent
• And leverage AI

Then this is your seat at the table.

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ