Head of Operations

Job Summary:

Lead Big Bad Wolf’s Sharjah market with full accountability for event and operational delivery, including P&L ownership, project costing, budgeting, timelines, warehousing, logistics, vendor management, compliance, and performance reporting to HQ. This role will also oversee the multi-functional team, ensuring all departments operate effectively, in alignment with HQ standards and brand values, to deliver exceptional Big Bad Wolf events and ongoing market operations.

Job Responsibility:

Strategic Leadership & Market Oversight

• Translate HQ strategies into Sharjah-specific business plans with measurable KPIs.
• Lead, coach, and manage the Sharjah team, including Operations, Finance, Logistics, HR, Event Management, and Customer Service functions.
• Ensure functional leaders have clear objectives, resources, and support to deliver results.
• Serve as the face of Big Bad Wolf in Sharjah for stakeholders, partners, and vendors.

Financial Management

• Own the Sharjah market P&L, ensuring revenue targets, margin goals, and cost controls are achieved.
• Prepare and manage market budgets, forecasts, and rolling projections.
• Lead project costing for each event, including detailed breakdowns for venue, logistics, staffing, inventory, marketing, and utilities.
• Review and approve all major expenditures; ensure financial controls and reporting accuracy.

Event & Project Delivery

• Lead the full lifecycle of Big Bad Wolf events in Sharjah, from planning and permitting to execution and post-event reviews.
• Maintain and track event critical paths, ensuring all milestones are met.
• Oversee operational readiness, including venue fit-out, IT/POS systems, staffing, and inventory preparation.

Operations, Logistics & Warehousing

• Direct warehousing, inventory control, and logistics teams to ensure timely stock flow and event support.
• Optimize storage capacity, replenishment efficiency, and reverse logistics post-event.
• Ensure compliance with HSE standards for warehouse and event site operations.

Procurement & Vendor Management

• Oversee sourcing and contracting for major service providers in Sharjah.
• Negotiate cost-effective agreements while ensuring service quality.
• Monitor vendor performance against SLAs.

People Management

• Recruit, train, and develop Sharjah-based staff.
• Conduct regular performance reviews, set development plans, and manage team succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

Compliance, HSE & Risk Management

• Ensure all Sharjah operations comply with local laws, labor regulations, and safety requirements.
• Oversee health, safety, and emergency response protocols for events and warehouses.
• Identify risks and implement mitigation strategies proactively.

Reporting & Communication

• Provide HQ with regular reports on P&L, event performance, operational KPIs, and market challenges.
• Maintain transparent and consistent communication channels with HQ leadership.

Job Types: Full-time, Permanent

Expected Start Date: 01/09/2025