Head of Operations

JSW Sports Pvt. Ltd is looking for a Head of Operations (Stadium Ops, Cricket) in Delhi.

Job Description

Venue & Match Day Operations

• Lead the planning and execution of all home match operations, including venue readiness, accreditation, security, and hospitality.
• Oversee hospitality, security, ticketing and crowd management in line with league and franchise standards.
• Implement match-day excellence strategy — integrating fan experience, entertainment, and sponsor activations.

Stakeholder & Commercial Liaison

• Be the operational liaison and work closely with different teams, government, local bods, broadcasters and senior leadership.
• Support the marketing, media, and digital teams with access and operational alignment for content creation, events, and press.
• Align match and team operations with commercial commitments, ensuring sponsor deliverables are met.

Vendor & Partner Management

• Oversee selection, contracting, and performance of all third-party vendors and consultants involved in match-day and operational delivery.
• Ensure all procurement processes follow internal Central Procurement guidelines and compliance protocols.
• Coordinate logistics and on-ground execution across with State Government Officials, Police, and regulatory bodies.

Infrastructure & Facility Management

• Supervise venue infrastructure readiness, including temporary builds and enhancements to meet leagues’, owners’, and stakeholder’s expectations.
• Collaborate with external and internal stakeholders on any stadium-related development or renovation projects.

Strategic, Financial & Administrative Oversight

• Own the stadium operations budget; track and manage operational costs with a strong focus on efficiency and quality control.
• Lead cross-functional planning with Finance, Legal, HR, and Marketing to ensure cohesive operational execution.
• Drive annual planning cycles for operational functions; contribute to long-term infrastructure and capability planning.
• Continuously identify and implement cost optimization strategies and process improvements.

Leadership & Culture

• Build, lead, and mentor a high-performance operations team capable of delivering at large scale and pace.
• Uphold the values and ambition of the team in every action — from fan-facing decisions to behind-the-scenes execution.

Required:

• Project & Event Management: Proven track record of leading complex, multi-stakeholder events under tight timelines and high visibility.
• Leadership & Team Building: Strong people leadership skills with the ability to manage cross-functional teams and drive accountability.
• Stakeholder & Vendor Management: High-level negotiation skills and the ability to manage multiple vendors, consultants, and government interfaces with professionalism and efficiency.
• Crisis Management: Demonstrated ability to perform under pressure and solve problems in fast-paced, dynamic environments.
• Communication: Exceptional verbal and written communication skills, with the ability to influence and engage across internal and external stakeholder groups.

Domain Knowledge: Prior experience in cricket operations, sports franchise management, or elite sports environments is highly desirable.

Professional Experience: 12–18 years of operational leadership experience, preferably in sports, large-scale events, live entertainment, or hospitality sectors.