Head of Operations

Key Responsibilities

• Assist the sales team by preparing sales proposals, presentations, and quotations
• Establish clear communication channels with the sales team to ensure seamless exchange of information
• Prepare and process sales orders, invoices, and other relevant documentation
• Support the internal teams in managing customer accounts during contract renewals & pricing negotiations
• Coordinate and communicate with customers to gather necessary information, answer inquiries, and provide updates on shipments, rates, and services
• Collaborate with internal departments including operations, commercial and customer service
• Act as a liaison between the sales team and other departments, ensuring smooth communication and cooperation
• Maintain accurate and up-to-date records, customer profiles, and sales activity reports using CRM software and other tools.
• Prepare reports and maintain a comprehensive reporting system to track and analyze sales profitability, margins, quotations, and other sales related metrics
• Monitor market trends and competitor activities to provide insights that contribute to sales strategies and pricing decisions

Role Requirements

• Proactive, strong personality with energy, drive and result orientated
• Strong analytical and communication skills and, numeral literacy is very important
• Ability to be flexible and work to deadlines and under pressure
• Accurate, precise and efficient working style with good attention to detail
• Organized & diligent
• Strong interpersonal skills to work as a team-player and to effectively work with people of diverse rank and culture across a variety of business disciplines.
• Excellent managerial skills.
• Ability to identify, define and prioritize risks and communicate those internally
• Proficiency in Microsoft Word, Outlook and Power Point software programs & Excel Skills.