Head of Product Solutions

Our Company

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can.

The Role

We are hiring a Head of Product Solutions to lead NymCard’s solutions consulting and pre sales function. You will own solution architecture for strategic deals, shape scope and commercials with Sales, and ensure clean handovers into delivery. You will standardize discovery, proposals, and SOWs so each opportunity moves from idea to implementation with clear assumptions, estimates, risks, and decision records.

You will manage a team of solution architects and business analysts, coach them on client discovery, API design reviews, and integration patterns, and maintain a library of reusable solution blueprints for card issuing, tokenization, KYC, 3DS, settlement, and reconciliation. You will partner with Product and Engineering on roadmap fit, create reference implementations and demo environments, and ensure every commitment is feasible, secure, and compliant.

Success looks like predictable win rates, accurate effort estimates, fewer change orders, faster time to live, and customers who know exactly how their programme will work before build starts.

What you will do

• Own solutions strategy and operating rhythm for discovery, design, proposals, and sign offs.
• Lead client discovery and scoping . Map use cases, data flows, and dependencies across KYC, issuer processing, authorization, webhooks, and reporting.
• Produce decision ready solution designs . Context and sequence diagrams, data models, API interaction patterns, and non functional requirements such as performance and resilience.
• Create and maintain solution blueprints for common programmes. Consumer and corporate issuing, tokenization, 3DS, card controls, funding models, settlement and reconciliation.
• Run RFP and proposal responses. Write technical sections, clarify assumptions, define acceptance criteria, and align commercials with effort and risk.
• Define SOWs with entry and exit criteria, responsibilities, timelines, and change control.
• Partner with Product on roadmap fit and gap assessments. Propose configuration or build options with pros, cons, and estimates.
• Maintain demo and reference environments that showcase key flows and provide sample payloads and Postman collections.
• Guide security and compliance considerations with clear requirements for PCI DSS , data protection, and scheme obligations.
• Support Sales through executive presentations and hands on technical sessions that unravel complexity without overcommitting.
• Set estimation standards . Use historicals and complexity drivers to forecast effort and reduce variance.
• Track pre sales to delivery handover quality . Ensure signed scope, configurations, and risks are documented and accessible to project teams.
• Build the team. Hire, coach, and set quality bars for discovery notes, diagrams, proposals, and SOWs.
• Publish concise weekly MI . Funnel coverage, win loss analysis, scope risks, estimate accuracy, and time to live.

What You’ll Bring

• 12 plus years in solutions consulting or solution architecture for payments, issuing, or fintech , including leadership of a pre sales or solutions team.
• Strong grasp of API first products and integration patterns. Comfortable with REST, JSON, OAuth and OIDC, webhook design, idempotency, and error handling.
• Deep understanding of card issuing processes. KYC and onboarding, authorization and risk controls, tokenization and 3DS, card controls, settlement and reconciliation, reporting.
• Proven experience producing clear diagrams, proposals, and SOWs with crisp assumptions and acceptance criteria.
• Ability to balance commercials and delivery . Translate scope to effort and cost, protect unit economics, and set realistic timelines.
• Confident using tools such as Postman and OpenAPI docs for client working sessions, and Jira or Confluence for records.
• Credible communicator with executives and engineers. Able to challenge requirements, simplify choices, and secure decisions.
• Organized, reliable, and comfortable operating with limited guidance across multiple concurrent opportunities.

Bonus Points

• Hybrid working model: In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.
• Ownership and growth: Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.
• Cross-border exposure: Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.
• Real product and business impact: Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.