Head of Technical Training - Vehicle Service

Desired Profile

• Minimum 10 years of experience in Service division, with a minimum 2 years of experience in a similar role with any leading automobile dealership.
• Must be a graduate or diploma holder.
• Age above 30 years.
• Ability to build high-performing teams.
• Excellent business networking and interpersonal skills.
• Familiarity with modern business practice and digital orientation.
• Customer centricity and quality orientation.
• Familiarity with Commercial Segment Vehicles will be an added advantage.

What you will do:

• · To plan & impart Technical Training depending upon the Modules / Courses / Roles requirements.
• · To impart training for across the dealership for new production launch.
• · To impart basic training for newly joined manpower across dealerships.
• · Support team for National Skill competition for different levels.
• · Development of training modules in co – ordination with aftersales & R&D team.
• · To conduct refresher training and update with latest technology changes.
• · To maintain MIS on Training programs conducted.
• · Cross- train existing employees to maximize team agility and performance.
• · Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index.
• · Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience.
• · Liaison with OEM Service Officials.
• · Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.
• · Desired candidate to be flexible to travel on requirements.

Why Join Us?

• Competitive salary + benefits
• Work with a leading automobile brand in India.
• Career growth & leadership opportunities.
• Supportive, results-driven work environment.

CTC: 50000 to 75000 per month (Flexible subject to candidates)

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹75,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person