Head Teller / Airport Branches

• Perform Operations transactions (Cash & Non Cash) in a timely and accurate manner.
• Handle, serve, and provide operational services to clients to ensure high quality of service to meet clients’ satisfaction within Bank’s procedures & policies.
• Overall control of operations & subordinates.
• Ensure adherence to branch and regulator policies, recommendations and CBE regulations.
• Supervise branch operations in addition to his responsibilities as a teller.
• Supervise, motivate and train the tellers in order to achieve their goals and objectives.
• Responsible to updated registers, prepare reports, and investigate incidents.
• Ensure adherence to bank products and processes to handle the customer quires & complaints.
• Cross selling, encourage and educate the clients to use the bank products.
• Control in/out cash shipments, number forms of value & prepare all reports required on due time.

3 to five years of experience