Cards & Digital Banking Processing & Maintenance Team Leader/ Manager (Centralized Operations Dept.)

Generic Responsibilities

• Coordinate between team members in fulfilment of the Processing & Maintenance set plan.
• Assist the Head in ensuring the dissemination of policy & procedures and efficient & effective performance of responsibilities.
• Monitor a small group of employees with lower or same seniority.
• Ensure that officers & junior officers/ apprentice receive periodic training.
• Evaluate staff work and provide feedback through performance evaluation.
• Quarter sample review for RCSA compliance & report for incidents properly.
• Participate in providing periodical analytical reports/ presentation.

Key Responsibilities

• Approve covered & prepaid cards issuance according to CBE / Compliance / policies & procedures regulations to ensure the quality of cards’ products finance cycle.
• Approve the maintenance requests of internet banking service while applying regulations of CBE & Anti Money Laundry.
• Supervise the issuance of the new prepaid cards for the digital applications and ensure the quality of the filled KYC forms.
• Approve daily processed files of cards maintenance requests (updating data, changing limits, deactivation, block & cancelation…etc).
• Manage electronic wallets cycle such as; Bread Fast wallet financial flow, Jumia, Kahzna …etc.
• Manage the coordination between ADIB Egypt & Abu Dhabi System regarding cards files.
• Supervise & ensure proper filing of all applications.
• Supervise the relation with Collection – Consumer Risk to execute indebtedness & sincerity certificates according to their approvals.
• Ensure delivery of all types of cards inside & outside Egypt according to the identified polices.
• Monitor International shipments handling cards delivery.
• Monitoring vendors’ performance and prepare quality of service reports.
• Manage relationship between Bank functions & vendors to ensure smooth delivery for services.
• Monitor stock for cards materials (plastic, letters, envelops...etc.).
• Oversee Covered Card statements file extraction to be communicated to Centralized Service Operations for statements printing.
• Manage cards expenses to ensure commitment to budget.
• Approve shredding report of returned cards to assure shredding is done according to the identified policies.
• Report fraud cases to Fraud Risk Management.
• Supervise & ensure efficient regulatory compliance by monitoring and control the processes to avoid any breach and possible penalties.
• Supervise & ensure proper handling & resolving for the complaints according to policy & procedures and within the agreed upon SLA.
• Supervise & ensure proper control of unit reporting process and ensure downloading the daily and monthly-related reports.
• Participate in handling the related UAT testing and review the results to ensure correct implementation.
• And any other assigned Tasks.

Minimum Qualifications

• Bachelor degree
• Master degree is preferable

Minimum Experience:

• Min 8 years of experience in similar role

Job-Specific Knowledge & Skills:

• Strong knowledge of Bank functions, responsibilities & processes.
• Excellent analytical skills.
• Strong decision making & leadership skills.
• Excellent presentation and negotiation skills.
• Excellent command of MS Office (Word, Excel, Power Point).

Personal Skills

• High level of professionalism and self-motivation.
• Excellent creativity & problem solving skills.
• Excellent teamwork, communication & time management skills.