Head Waitress

The Head Waiter performs duties in a pleasant, conscientious, energetic and professional manner to ensure guest satisfaction in order to ensure they have a memorable experience and return again.

• Greet guests promptly and courteously while following brand service guidelines.
• Take and deliver orders accurately and efficiently, ensuring guest satisfaction.
• Provide professional, high-standard service and gather customer feedback.
• Maintain strong menu knowledge to support suggestive selling.
• Ensure food quality, consistency, and timely service.
• Manage table setup, turnover, and closing procedures within the section.
• Coordinate with the cashier for accurate billing and tip handling.
• Uphold hygiene and cleanliness standards in all areas.
• Attend regular briefings and maintain open team communication