Healthcare administrator (UAE National)

Healthcare Administrator – Telehealth Company (Job Description)

Overview:
The Healthcare Administrator plays a key role in managing daily operations, ensuring regulatory compliance, and supporting the delivery of high-quality virtual care services. This role bridges clinical, technical, and administrative workflows to ensure a smooth and efficient telehealth experience for patients and providers.

Key Responsibilities:

• Oversee daily telehealth operations, including appointment scheduling, patient onboarding, and provider coordination.
• Ensure compliance with healthcare regulations, privacy laws (HIPAA or regional equivalents), and telemedicine standards.
• Monitor performance metrics such as patient satisfaction, wait times, and service efficiency.
• Collaborate with IT teams to resolve platform issues, optimize workflows, and implement system updates.
• Manage provider credentialing, licensing, and quality-assurance documentation.
• Develop and update telehealth protocols, operational policies, and best practices.
• Train staff on telehealth systems, patient communication tools, and administrative procedures.
• Handle patient inquiries, escalations, and service-related concerns.
• Support billing processes, insurance verification, coding accuracy, and revenue-cycle documentation.
• Coordinate with cross-functional teams including clinical, technical, and customer-support departments.

Skills & Qualifications:

• Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field.
• Experience in telehealth, digital health, or clinical operations preferred.
• Strong knowledge of healthcare regulations and patient privacy standards.
• Excellent communication and organizational skills.
• Tech-savvy with the ability to use telemedicine platforms, EMRs, and data-reporting tools.

Job Type: Full-time