Healthcare Guest Service Executive/Billing Executive

Job Title: GSE – Languages (Arabic & Tagalog speaking)

Department: Patient Experience / Guest Services

Industry: Healthcare / Hospital

Location: [Dubai / UAE]

Reports To: Patient Experience Manager / Front Office Manager

Job Summary

The Guest Service Executive (GSE) – Languages will be responsible for providing excellent patient and guest support by facilitating effective communication in Arabic and Tagalog. The role requires a strong healthcare background to ensure smooth patient coordination, clear communication, and a positive patient experience across hospital services.

Key Responsibilities

• Act as a language support liaison for patients and families, translating and interpreting in Arabic and Tagalog as required
• Assist patients with registration, appointments, admissions, discharge processes, and general inquiries
• Coordinate with medical, nursing, and administrative teams to ensure accurate communication and patient understanding
• Support international and local patients with hospital navigation and service information
• Ensure compliance with hospital policies, patient confidentiality, and healthcare regulations
• Address patient concerns or complaints professionally and escalate when required
• Maintain accurate documentation related to patient interactions and support services
• Contribute to improving patient satisfaction and overall service quality

Required Qualifications & Skills

• Fluency in Arabic and Tagalog (spoken and written) – mandatory
• English proficiency – required
• Healthcare or hospital experience – mandatory
• Strong interpersonal and communication skills
• Good understanding of hospital workflows and patient care processes
• Customer-centric approach with empathy and professionalism
• Ability to handle sensitive situations with discretion
• Basic computer skills and familiarity with hospital systems is an advantage

Experience

• Minimum 1–3 years of experience in a healthcare, hospital, or clinical support role
• Prior experience in patient services, front office, or guest relations preferred

Competencies

• Patient-focused mindset
• Cultural sensitivity
• Team collaboration
• Problem-solving skills
• Attention to detail

Job Type: Full-time

Pay: AED3,500.00 per month