Healthcare Navigator

About Us

Treflan Surgery is a friendly and professional GP surgery committed to providing high-quality care to our patients. We are looking for a motivated and compassionate Heathcare Navigator to join our busy front-of-house team.

Role Overview

As the first point of contact for patients, you will play a vital role in ensuring the smooth day-to-day running of the practice. You will provide excellent customer service, handle confidential information and support both patients and clinical staff.

Key Responsibilities

• Welcoming patients and visitors to the surgery in a courteous and professional manner
• Answering telephone calls and responding to patient enquiries
• Booking, amending, and cancelling appointments
• Registering new patients and updating patient records
• Processing repeat prescription requests
• Scanning, filing, and handling correspondence
• Managing incoming and outgoing post
• Liaising with GPs, nurses, and other healthcare professionals
• Maintaining confidentiality and complying with GDPR and NHS policies

Essential Skills and Experience

• Excellent communication and interpersonal skills
• Good IT skills, including Microsoft Office
• Ability to work in a fast-paced environment
• Strong organisational skills and attention to detail
• Professional, empathetic, and calm under pressure
• Understanding of confidentiality requirements
• Welsh speaker

Desirable Skills and Experience

• Previous experience in a GP surgery, healthcare, or NHS setting
• Knowledge of clinical systems such as EMIS Web, SystmOne, or Vision
• Understanding of medical terminology

Personal Qualities

• Friendly and approachable
• Reliable and punctual
• Team player
• Flexible and willing to learn
• Committed to providing excellent patient care

Benefits

• NHS Pension Scheme (if applicable)
• Generous annual leave entitlement
• Training and development opportunities
• Supportive and welcoming team environment

How to Apply

Please send your CV and a covering letter to Ffion.rowlands2@wales.nhs.uk by [closing date].

Equal Opportunities Statement

Treflan Surgery is committed to promoting equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Pay: £24,420.00-£38,693.60 per year

Benefits:

• On-site parking

Work Location: In person