Help Desk Analyst

Desktop Support Engineer / Service Desk Analyst

Contract-to-Hire (No C2C)

Major Financial Firm

Dallas, TX (Onsite – 5 days/week)

Pay Rate: Up to $35/hr on W2

A major financial firm is seeking a Desktop Support Engineer / Service Desk Analyst to provide onsite IT support for employees and contractors in Dallas.

This role combines hands-on support with automation and tooling, supporting Windows, O365, MacOS, mobile devices, and infrastructure services in a fast-paced enterprise environment.

Key Responsibilities

Provide onsite desktop support for Windows 11, O365, MacOS, mobile devices, laptops, and peripherals
Troubleshoot and resolve technical issues from incoming incidents using ServiceNow
Monitor and diagnose end-user issues using Nexthink and similar tools
Support conference room technology, device setup, and office moves
Document, track, and follow up on incidents to ensure resolution and user satisfaction
Develop automation solutions using Power Automate to streamline repetitive tasks
Write scripts using Python, PowerShell, or JavaScript to support troubleshooting and device management
Partner with teams to improve infrastructure consumption and service delivery
Contribute to process improvements using Agile practices

Required Qualifications

Experience in desktop support or service desk roles in an enterprise environment
Strong troubleshooting skills across hardware, software, and end-user devices
Experience with ServiceNow or similar ticketing systems
Experience supporting Windows, O365, MacOS, and mobile devices
Ability to work onsite 5 days/week in Dallas, TX
Strong communication, problem-solving, and customer service skills

Technical Skills

Tools: ServiceNow, Nexthink, Splunk, Aternity
Automation: Microsoft Power Platform (Power Automate, Power BI)
Scripting: Python, PowerShell, Shell scripting
Basic knowledge of networking (TCP/IP, OSI model) and infrastructure fundamentals
Familiarity with APIs and cloud platforms (AWS, Azure, GCP)

Preferred Qualifications