Find The RightJob.

Help Desk Analyst (Part-Time) - Information Technology

The Sinclair Information Technology Division is currently seeking an individual to fill the part-time (28 hours per week) position of Help Desk Analyst. This position exists to provide phone and email technical support for students, faculty and staff and is the primary point of contact for all technology related issues. The Help Desk Analyst position requires extensive knowledge in the areas of information technology hardware and software.

This is a work from home position. The selected candidate must reside in the State of Ohio to be eligible.

The hourly pay rate for this position is $23.14 and has a maximum of 28 hours per week.

Why work for Sinclair College?

The following are some of the benefits that part-time staff with Sinclair College receive:

Tuition waiver for employee for 3 credit hours per semester
Opportunity for advancement and promotion
Support for continued professional development and education
OPERS pension participation, with 14% employer contribution
14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days
High quality programs and events for work-life balance

SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Principal Accountabilities

Provide first level support for a diverse customer base of students, staff, and faculty while following documented support procedures
Maintain a high level of expertise required to troubleshoot and resolve support issues with an average first level resolution of 70% or greater
Log all support issues with a high degree of accuracy and detail
Assign all first-level unresolvable issues to the appropriate individuals or teams
Other duties as assigned

Requirements

Minimum of a high school diploma or equivalent required; associate’s degree preferred
Minimum of 2 years of IT help desk experience
Help desk experience in a remote position preferred
Strong customer service, communication skills, dependability, and a positive attitude required
Extensive knowledge in the areas of information technology hardware and applications software in a Windows environment
Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
Commitment to customer service, quality, and strong analytical/problem solving skills required

Similar jobs