Help Desk Engineer

Job Title: Help Desk Engineer – Arabic Speakers Only (Qatar)

Location: Qatar (Local candidates only) + Valid QID mandatory
Language Requirement: Arabic (Mandatory) + English

Job Summary

We are hiring a Help Desk Engineer to provide first and second-level technical support for IT systems, users, and infrastructure. The ideal candidate must be locally available in Qatar and fluent in Arabic.

Key Responsibilities

• Provide 1st and 2nd level technical support via email, phone, and ticketing system
• Handle incidents and service requests related to systems, network, and hardware
• Log, track, and resolve tickets using tools like BMC Remedy
• Troubleshoot issues related to desktops, laptops, printers, and network
• Escalate unresolved issues and follow up until closure
• Perform root cause analysis for recurring issues
• Provide remote support when required
• Ensure all tickets are resolved within defined SLAs
• Maintain proper documentation and update CMDB
• Support system updates, patches, and maintenance activities
• Assist users with guidance and basic training

Requirements

• Bachelor’s degree or diploma in IT or related field
• Experience in Help Desk / IT Support role
• Knowledge of ticketing tools (BMC Remedy preferred)
• Strong troubleshooting and communication skills
• Ability to work in a fast-paced environment

Important Note

Only locally available candidates in Qatar
Arabic language proficiency is mandatory

Work Location: In person