Help Desk Specialist

Job Type: Contract to Hire, Full-Time

Pay: $30–$35 per hour

Schedule: 6:00 AM – 2:30 PM (Flexible)

Work Environment: 100% Onsite

Overview:

Flex recently opened a new manufacturing facility in East Dallas and is hiring a hands-on IT Support Technician to provide on-the-floor support for our fast-paced operations. This is not a remote or MSP-style role—it's all about being onsite, working directly with production teams, and keeping systems running in real time.

Key Responsibilities:

• Provide responsive technical support across the manufacturing floor and office
• Troubleshoot hardware/software issues on Windows systems, Zebra printers, scanners, handheld devices, and mobile equipment
• Manage users and group policies in Active Directory
• Monitor IT infrastructure (network, servers, security systems) and escalate as needed
• Log and manage incidents through ticketing systems like Matrix42
• Work closely with production, engineering, and maintenance teams
• Support the new facility launch and adapt to evolving technical needs
• Maintain IT compliance and documentation

Qualifications:

• 2+ years of IT support experience in a manufacturing or industrial environment
• Comfortable working face-to-face with users on the floor
• Familiar with Zebra barcode printers, scanners, and related tools
• Experience with Windows OS, Active Directory, and general network troubleshooting
• Reliable, self-sufficient, and able to adapt to change
• Must be onsite – remote or MSP-only backgrounds are not ideal

Perks:

• Be part of a brand-new facility launch
• Join a global manufacturing leader
• Work in a collaborative, high-impact environment
• Stable full-time role with competitive hourly pay