Help Desk Specialist

Job Title: Help Desk Specialist

Location: Wisconsin- Remote

Note: Candidate MUST be a CURRENT WI resident. No relocation allowed. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time. Required to be Wisconsin resident

Job Description:

Top Skills & Years of Experience:

· Excellent customer service skills,

· Two years support experience with Windows 10, as well as experience with Windows 11, Microsoft Office 2019.

· Two years of experience with Network and Printer troubleshooting.

· Must be proficient in typing skills and be able to multi-task.

Nice to have skills:

· Prior Help Desk experience in a call center environment.

· Previous experience using Incident and Knowledge base systems.

· Desirable to have 2 years support experience with iOS devices.