Help Desk Specialist

Job ID: 2613672

Location: Remote Work, DC, US

Date Posted: 2026-06-15

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_REMOTE

Description

SAIC is hiring for a remote Help Desk Specialist.

Duties generally include but are not limited to the following:

• Answer and respond to customers' requests via phone and email
• Identify, research, and resolve customer issues
• Provide accurate and timely ticket documentation
• Meet and exceed required metrics and Service Level Agreements (SLAs)
• Provide timely updates and follow up to customers
• Escalate to internal representatives or system support specialists when appropriate
• Identify and appropriately communicate recurring problems
• Evaluates and prioritizes customer problems and complaints
• Comply with documented regulations, processes, and procedures
• Other responsibilities as may be required by management

Qualifications

Qualifications

Required Skills and Qualifications:

• Bachelor’s Degree and/or 5 years relative work experience
• 1+ year experience in help desk/call center environment
• Excellent oral and written communication skills
• Strong problem-solving skills
• Team player with a strong commitment to customer satisfaction

• Must be a US Citizen and able to obtain a Public Trust

Preferred Skills and Qualifications:

• HDI Customer Service Representative certification
• Experience with ServiceNow
• Knowledge with government clients/environments

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.