Help Desk Specialist

Job Overview
We are seeking a dynamic and proactive Help Desk Specialist to join our IT support team! In this role, you will be the frontline hero for resolving technical issues, supporting users across various platforms, and maintaining the health of our IT infrastructure. Your enthusiasm for problem-solving and exceptional customer service will ensure seamless technology experiences for all employees. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily operations.

Duties

• Provide first-level technical support to end-users via phone, email, and remote tools, ensuring quick resolution of hardware and software issues
• Troubleshoot software problems across operating systems including Windows, macOS, and Linux, as well as applications like Microsoft Office and ServiceNow
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance
• Support network administration tasks such as configuring VPNs, firewalls, DNS settings, TCP/IP protocols, LANs, and WAN connections
• Assist with computer management tasks using tools like SCCM, GPO, Active Directory, and BMC Remedy for device deployment and policy enforcement
• Maintain IT infrastructure by monitoring network performance with Meraki equipment and troubleshooting connectivity issues
• Document incidents and resolutions accurately using ticketing systems such as Jira and ServiceNow to facilitate ongoing support and analysis

Requirements

• Proven experience in IT support or help desk roles with a strong foundation in technical troubleshooting
• Knowledge of computer networking concepts including TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network security best practices
• Familiarity with operating systems such as Windows Server environments, Linux distributions, and macOS
• Hands-on experience managing computer hardware components and deploying software using SCCM or similar tools
• Strong understanding of Active Directory management, GPO configuration, and user account administration
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users
• Analysis skills to identify root causes of problems quickly and implement effective solutions
• Ability to prioritize tasks efficiently in a fast-paced environment while maintaining high-quality customer service standards

Join us as a Help Desk Specialist if you’re passionate about technology support and eager to grow your IT expertise! We value energetic individuals who thrive on solving challenges and delivering exceptional service. This paid position offers a vibrant work environment where your skills will directly contribute to operational success.

Pay: Up to $20.00 per hour

Experience:

• Software Support: 3 years (Required)
• Hardware Support: 3 years (Required)
• Server Support: 3 years (Required)

Ability to Commute:

• Detroit, MI 48243 (Required)

Work Location: In person