Help Desk Specialist

Job Summary
We are seeking a dynamic and proactive Help Desk Specialist to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing exceptional customer service while resolving a wide range of hardware, software, and network issues. Your expertise will ensure smooth IT operations across the organization by delivering timely support and maintaining high standards of service quality. This position offers an exciting opportunity to develop your technical skills and contribute to a collaborative, tech-driven environment.

Responsibilities

• Provide technical support to end-users via phone, email, or remote access, addressing issues related to hardware, software, operating systems, and network connectivity.
• Troubleshoot and resolve software problems across various platforms including Windows, macOS, and Linux.
• Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance.
• Maintain and support IT infrastructure components including Active Directory, DNS, DHCP, TCP/IP networks, VPNs, firewalls, and LAN/WAN environments.
• Utilize tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), ServiceNow, Jira, and BMC Remedy for incident tracking and system management.
• Assist with computer management tasks such as OS updates, software deployments, user account provisioning, and security configurations.
• Support network administration activities including configuring Meraki devices, analyzing network traffic with TCP/UDP protocols, and troubleshooting connectivity issues.

Skills

• Strong technical support skills with the ability to troubleshoot complex hardware and software issues efficiently.
• Extensive knowledge of computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN architecture, and VPN setup.
• Proficiency in managing operating systems including Microsoft Windows Server environments and macOS; familiarity with Linux is a plus.
• Experience with computer hardware maintenance and upgrades; understanding of enterprise tools like SCCM for software deployment.
• Skilled in using help desk ticketing systems such as ServiceNow or BMC Remedy to document incidents and track resolution progress.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Analysis skills to diagnose root causes of issues quickly and implement effective solutions while maintaining high customer service standards. Join us in delivering outstanding IT support that keeps our organization running seamlessly! Your expertise will directly impact our team’s productivity by ensuring reliable technology operations across all departments. We value proactive problem-solving and a passion for technology—if you thrive in fast-paced environments where your skills make a real difference, we want to hear from you!

Pay: $20.75 - $45.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Bayfield, CO 81122