Help Desk Specialist (Full-Time)

About the Role:
We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company’s IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.

Key Responsibilities:

• Provide administrative support for Microsoft Windows Servers within the Data Centre.
• Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.
• Diagnose and troubleshoot server, network, and end-user issues.
• Administer endpoint security, antivirus, firewalls, and patch management.
• Manage routers, switches, IP telephony, and access control systems.
• Oversee and maintain CCTV, NVR systems, and IP cameras.
• Configure, deploy, and maintain servers; apply updates and security patches.
• Handle data backup and recovery solutions, including tape library verification.
• Manage Active Directory accounts, file shares, permissions, and group policies.
• Maintain IT asset records, licenses, and hardware warranty details.
• Provide daily user support for desktops, laptops, printers, phones, and networks.
• Conduct routine system audits, backups, and security reviews.
• Coordinate with vendors for IT equipment procurement and hardware issue resolution.

Requirements:

• Proven experience in IT support, system administration, and network management.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.
• Experience with routers, switches, firewalls, and network troubleshooting.
• Hands-on experience with CCTV, IP cameras, and access control systems.
• Knowledge of server backups, security, and performance monitoring.
• Excellent problem-solving skills and ability to prioritize incidents.
• Strong communication and vendor management skills.

Job Type: Full-time

Pay: BD400.000 - BD800.000 per month