Help Desk Support Tech. III

Bankers Financial Corporation is a holding company that started in St. Petersburg, FL, in 1976. The heart of our corporation lies with our employees and our communities. At Bankers, we focus on building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Our Core values include:

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Summary/Objective

The Help Desk Support Technician III plays a vital role in ensuring the seamless operation of all end user hardware and software at Bankers Financial Corp headquarters and remote locations. This position focuses on delivering exceptional technical support to maximize user productivity by efficiently addressing service desk tickets, installing and maintaining hardware and software, troubleshooting issues, and supporting various projects. Beyond technical expertise, the role requires a commitment to providing superior service that drives company success. Ideal candidates will possess strong problem-solving skills, a collaborative mindset, and a passion for delivering top-tier technical solutions.

Essential Functions

• Proficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments
• Experience with troubleshooting and supporting HP and Dell laptops, and Apple devices
• Familiarity with basic security best practices and industry standards
• Conceptual understanding of network infrastructure
• Effectively diagnose and resolve end-user desktop hardware and software issues
• Identify opportunities to improve existing processes and implement solutions to enhance efficiency
• Research and recommend new technologies to reduce man-hours and support business goals
• Execute tasks related to both large and small-scale projects
• Document resolutions for common issues and maintain a repository of resources
• Assist with updating asset management and inventory systems
• Manages workload effectively to deliver quality results that meet scope, priorities, and timelines
• Communicates assignment status and notify manager of potential challenges affecting productivity or deadlines
• Provide technical solutions and communicate them clearly to the end-user community
• Present a positive, supportive attitude toward clients and team members
• Demonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment
• In office full-time, Monday – Friday, 8:00 AM – 5:00 PM

Required Education and Experience

• Minimum 4 years of industry experience in Service Desk Operations
• High School or equivalent
• Microsoft certification in the related field of work
• Basic knowledge of incident ticketing systems

Preferred Education and Experience

• College degree in related field
• Microsoft Certifications
• ITIL Foundations Certified

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.